Patient Experience Coordinator

13 hours ago

ValdeReuil, Normandie, United States UHS Full time
About the Role

We are seeking a highly motivated and detail-oriented Patient Experience Coordinator to join our team at Old Vineyard Behavioral Health Services. As a key member of our healthcare team, you will play a vital role in ensuring that our patients receive exceptional care and service.

Responsibilities
  • Proactively engage with patients and the healthcare team to impact the patient experience in a positive way.
  • Identify opportunities for improvement at the front line as well as any hospital-wide process change or improvement necessary to achieve a high level of patient satisfaction.
  • Contribute to the development of excellent, patient-focused service and communication across all units to increase patient satisfaction.
  • Act as the main liaison between the hospital and the clerk of court, ensuring legal application of the involuntary commitment process.
  • Act as backup in the absence of the Patient Advocate.
  • Attend mandatory in-services and/or complete required web-based training.
  • Demonstrate respect and tolerance for all patients without regard to age, gender, race, national origin, disability status, religion, and/or lifestyle choice(s).
  • Assume responsibility for professional development and ongoing education.
  • Maintain a professional appearance and attitude.
Qualifications
  • High school diploma or equivalent required. Bachelor's degree in human services or related field preferred.
  • Five years' experience in patient care setting and/or human services field required if HS diploma. Two years' experience in patient care setting and/or human services field required if BS or BA.
  • Proficiency with computer use, specifically Microsoft Word, Excel, and PowerPoint.
  • Excellent written and verbal communication skills.
  • Ability to manage and prioritize multiple tasks simultaneously.
  • Ability to utilize confidentiality and ensure patient health information is protected.
  • Ability to deal with diverse and stressful situations in a calm manner.
  • Must be detailed orientated with a high degree of accuracy.
  • Ability to develop professional rapport quickly and maintain therapeutic relationships with patients.
About Universal Health Services

Universal Health Services, Inc. (NYSE: UHS) is one of the nation's largest and most respected providers of hospital and healthcare services. With 89,000 employees, UHS operates 28 acute care hospitals, 335 behavioral health facilities, 40 outpatient facilities, and ambulatory care access points in 39 U.S. states, Washington, D.C., Puerto Rico, and the United Kingdom.

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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