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Customer Service Sales Representative

2 months ago

Montvale, New Jersey, United States Rumble Boxing Montvale Full time
POSITION SUMMARY: As a vital member of our team, you will play a key role in delivering exceptional service to our clients and driving sales within our establishment. Your ability to connect with people and foster a welcoming environment will be essential to our success.

KEY REQUIREMENTS:
  • Outstanding sales, communication, and customer service abilities are essential.
  • A genuine passion for hospitality and a love for engaging with people.
  • Results-driven with a proven track record in achieving sales targets for memberships and retail products.
  • Proficient in learning and utilizing the Club Ready software system.
  • Fluency in English with excellent verbal and written communication skills.
  • Ability to thrive under pressure and meet strict deadlines.
  • Strong computer skills are necessary.
  • Willingness to work a flexible schedule, including holidays, early mornings, and weekends.
PHYSICAL DEMANDS:
  • Capable of moving equipment and performing light maintenance tasks.
  • Willingness to maintain cleanliness in various areas, including the studio and restrooms.
  • Able to lift items weighing up to 30 pounds.
PRIMARY RESPONSIBILITIES:
  • Manage client check-ins for scheduled sessions.
  • Deliver exemplary service to both new and existing members.
  • Implement the sales and hospitality process for first-time member experiences, including follow-ups and closing sales.
  • Maintain a satisfactory level of personal sales performance.
  • Collaborate effectively with studio management and franchise owners.
  • Engage in promotional activities at events such as health fairs and community gatherings to enhance club visibility.
  • Take initiative in developing personal sales skills.
  • Uphold brand standards and initiatives consistently.