Flooring Operations Specialist

3 weeks ago

Indianapolis, Indiana, United States Interior Logic Group Full time
About the Role

As a Flooring Operations Specialist with Interior Logic Group, you will play a vital part in driving sales growth and delivering exceptional customer experiences. This role is responsible for fostering strong relationships with Home Depot leadership and supporting installation efforts to achieve an outstanding customer experience. With a focus on store connectivity and sales impact, you will promote Crew2, conduct product knowledge events, and build lasting relationships with store management. Periodic job site inspections enable you to engage installers and address quality issues effectively.

Key Responsibilities
  • Customer Experience
    • You will serve as the primary point of contact and resolution for customer concerns.
    • When needed, collaborate with local municipalities to secure necessary permits and requirements for completing installations.
    • Represent Crew2 as the spokesperson for customers.
  • Home Depot Store Interface
    • This position will support the growth of the Pro Flooring program through training and educating Pro Desk Associates at Home Depot stores.
    • Promote sales activities for Sell, Furnish, and Install (SF&I) programs where applicable and store-based programs. Include lead generation, open quote review, and collaboration with store associates to understand sales drivers.
    • Act as a resource and point of contact for Home Depot leadership.
    • Identify opportunities for product and installation demonstrations and trainings, securing alignment with Crew2's Customer FIRST commitment, and conducting engaging demonstrations and/or trainings that involve store management and team members.
    • Inspire store leaders and team members with business-driving initiatives, such as running contests within stores, hosting product knowledge events, tracking visit frequency and impact, and actively participating in store events promoting awareness of the Crew2 brand and commitment.
  • Interaction with Installers
    • Conduct job site visits to assess quality of work, performance, and compliance with service provider requirements.
    • Provide coaching to installers on best practices and opportunities for efficiency.
    • Ensure a positive and satisfying customer experience, partnering with installers to manage obstacles and delight customers.
    • Engage in activities attracting new high-quality installers to Crew2, including developing strong relationships with existing service providers to cultivate referrals and promoting Crew2 in the community.
  • Business Support
    • Maintain monthly inventory counts.
    • Perform other duties assigned to support successful installations.
Estimated Salary: $60,000 - $80,000 per year

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