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Customer Service Representative
1 week ago
Carters, Inc. is a leading North American apparel retailer, specializing in high-quality clothing for babies and young children. With iconic brands like Carters, OshKosh Bgosh, Skip*Hop, and Little Planet, we've built a reputation for delivering exceptional products that meet the evolving needs of families.
Job Description
We're seeking an experienced Sales Associate to join our dynamic team. As a key member of our sales floor staff, you'll be responsible for providing world-class customer service, driving sales growth, and maintaining a safe and clean store environment.
Responsibilities:
- Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits.
- Confidently and proactively resolve issues for customers and balance multiple customers in a busy retail environment.
- Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience.
- Execute and expedite point of sale/register transactions.
- Complete floor replenishment and shipment as needed.
- Articulate current promotional events and the brand loyalty program, including credit, to customers.
- Minimize store loss by providing exceptional customer service and maintaining a safe, clean store.
Requirements:
- A positive and solutions-oriented mindset.
- Demonstrated customer service and engagement skills.
- Effective and professional verbal and written communication skills.
- The ability to manage multiple tasks at once.
What We Offer:
- Schedules that fit your life. Our hours of operation allow you to balance work and personal activities.
- Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more.
- Advance You Program helps earn a GED or a bachelor's degree tuition-free or learn English as a second language.
- The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career.
- Development programs to help you grow in your current role and beyond.