Customer Success Representative 2
5 days ago
_
_
Why work for Dawn Foods?
PEOPLE. CUSTOMERS. PRODUCTS.
Why should you apply? We invest in you
Industry-leading health insurance on Day 1 Competitive Pay 401(K) + company match 10 Paid Company Holidays Paid Time Off Professional training Family-owned business over 100 years in service An opportunity for career advancement, working as part of an empowering workforceJob Purpose and Overview
Customer Success Representative 2's is the initial point of contact for customers and our sales team, providing support in various aspects or order processing. Customer Success Representative's II primary function is to help ensure operational excellence through extended knowledge, responsibility, and processes. Providing support in resolving complex issues through ownership or leveraging insights and perspectives of our cross functional teams. Manage customer complaints effective while maintain professionalism and finding resolution within established guidelines. Works closely with cross functional teams to ensure best-in-class customer experience.
Remote/Hybrid Work Eligibility & Travel Requirements (If Applicable): Hybrid Schedule with 3 days per week at a Dawn Location in Texas, Missouri, Minnesota, Chicago or Louisville.
Relocation Assistance: None
What will you do as a Customer Success Rep 2 at Dawn Foods?
Manage assigned accounts through open lines of communication by having regular check-ins, order updates, and driving e-commerce platform. Notify customers promptly about shortages or supply delays that impact service, providing specifics about timelines and/or alternate options. Support and collaborate with peers during PTO coverage to ensure that essential tasks are completed effectively Manage Customer Concerns/Credit process, and process return authorizations (customer calls with concerns of quality issues, truck hits a dock, etc.) Coordinate internally that appropriate approvals occur, documenting, and aligning paperwork to ensure alignment prior to issuing credit. Collaborate directly with cross functional Teams to trouble shoot customer issues and ensure excellent customer service throughout the entire customer journey. Utilize Salesforce to enter Customer Leads and Sample Requests to ensure proper documentation and approvals Be a Subject Matter Expert for all Dawn facilitated platforms. All other duties and responsibilities as assigned by Customer Success management.What Does It Take to be a Customer Success Rep 2 at Dawn Foods?
Below are the minimum qualifications to be a fit for this job.
High school diploma/GED 3+ Years of Customer Service in an office environment assisting customers through issue resolution. Relevant experience in a Supply Chain/Distribution support related role can also be considered Strong Problem-Solving Skills Detail Oriented with the ability to multi-task and work independently Excellent verbal and written communication skills Located in Central USBelow are preferred qualifications to be a fit for this job
Bilingual – Fluency in Spanish Highly Preferred Salesforce Experience SAP ExperiencePhysical Demands & Work Environment
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work in a Professional office environment and effectively work from home. Team Member must regularly lift and/or move up to 25 poundsNote: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.
If this sounds like the opportunity that you have been looking for, please click "Apply."
About Our Benefits
Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.
_
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.
Requisition ID: 36414
-
Customer Service Representative
2 days ago
Garland, Texas, United States Walmart Full timeJob Summary">We are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.">Key Responsibilities">">Answer customer inquiries and resolve customer complaints in a...
-
Garland, Texas, United States HJG Staffing Full timeWORK FROM HOME OPPORTUNITY Must reside near the Garland TX area Customer Support Representative Customer Support representatives will answer calls and e-mails from customers. Duration: Temp to Hire Pay: $17.50/hr for bilingual Hours: 8-5 pm Mon-Fri, Located: WFH Work From Home The Customer Support department's goal is to provide premiere customer service to...
-
Customer Sales Representative
7 days ago
Garland, Texas, United States TRUST GROUP INC Full timeJob Description Job Description Full Time Customer Sales Representative - Weekly PAYThe dream team at Trust Group, Inc is looking for exceptional individuals to join our team of Customer Sales Representatives to help us achieve stellar results for our clients. You will receive training on consultative sales, promotional marketing strategies, and account...
-
Remote Customer Support Representative
7 days ago
Garland, Texas, United States HJG Staffing Full timeOverviewHJG Staffing is a leading provider of temporary and permanent staffing solutions. Our team is dedicated to delivering exceptional customer service to our clients and candidates.Job DescriptionWe are seeking a highly skilled and motivated Customer Support Representative to join our team. As a key member of our customer support department, you will be...
-
Customer Service Representative
2 days ago
Garland, Texas, United States Fiesta Mart Full timeWe are looking for a Customer Service Representative to join our team at Fiesta Mart. As a Customer Service Representative, you will be responsible for resolving customer complaints and issues, responding to customer inquiries, and providing exceptional customer service.Fiesta Mart values its customers and strives to provide them with an exceptional shopping...
-
Customer Service Representative Role
1 day ago
Garland, Texas, United States Men's Wearhouse Full timeMens' Wearhouse is looking for a Customer Service Representative to join our retail team. In this role, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.Key Responsibilities:RESOLVE CUSTOMER COMPLAINTS - Respond promptly to customer inquiries and resolve issues in a...
-
Non-Profit Customer Representative
7 days ago
Garland, Texas, United States Elite GI. Full timeJob Description Job Description Are you passionate about creating remarkable event experiences that promote non-profit causes and amplify their missions? Here at Elite Generations, we are dedicated to igniting change in Dallas and the surrounding areas. We've successfully expanded our clientele's brand presence and outreach, and now, we're seeking an...
-
Customer Service Representative
7 days ago
Garland, Texas, United States SafeHaven Pest Control Full timeCompany OverviewSafeHaven Pest Control is a family-owned business dedicated to providing safe and effective pest control solutions. Our purpose is to positively impact the lives of our team and their families through serving and protecting our clients where they learn, work, and live.Job DescriptionWe are seeking a dedicated and hardworking Customer Support...
-
Customer Service Representative
2 weeks ago
Garland, Texas, United States PLS Full timeThis job is located at: 780 E. Centerville Rd., Garland, TX 75041PLS Overview:Why PLS? Because You Deserve Better PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who...
-
Customer Service Representative
2 days ago
Garland, Texas, United States PLS Full timeThis job is located at: 780 E. Centerville Rd., Garland, TX 75041 PLS Overview: Why PLS? Because You Deserve Better PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members...
-
Customer Service Representative
4 weeks ago
Garland, Texas, United States PLS Full timeThis job is located at: 780 E. Centerville Rd., Garland, TX 75041PLS Overview: Why PLS? Because You Deserve Better PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members...
-
Customer Service Representative
4 days ago
Garland, Texas, United States DICK'S SPORTING GOODS INC Full timeDICK'S SPORTING GOODS INC is committed to creating a dynamic work environment where every teammate can grow and succeed. As a member of our store team, you will be at the forefront of delivering exceptional customer experiences, driving sales growth, and upholding our brand standards.We prioritize building strong relationships with our customers, listening...
-
Customer Service Representative
4 days ago
Garland, Texas, United States Public Storage Full timeAbout UsPublic Storage is the leading self-storage industry company, offering a wide range of storage solutions for individuals and businesses. Our mission is to provide exceptional customer service and support, ensuring our customers have a seamless experience.Job DescriptionWe assess customer storage needs and make suggestions for packing and moving...
-
HVAC Service Sales Representative
2 days ago
Garland, Texas, United States Delta Diversified Full time**Job Summary:**We are seeking a skilled HVAC Service Sales Representative to join our team at Delta Diversified. The successful candidate will be responsible for driving new business by prospecting quality customers and selling annual and multi-year maintenance agreements.Key Responsibilities:Master the sales process to become productive and...
-
Work From Home Opportunity
7 days ago
Garland, Texas, United States HJG Staffing Full timeWork From Home OpportunityWe are offering a unique opportunity to work from home as a Customer Support Representative. This is a great chance to enjoy a better work-life balance while still being part of a dynamic team.Job Summary:You will be responsible for providing customer support through phone and email, responding to customer inquiries, and resolving...
-
Inside Sales Representative
5 days ago
Garland, Texas, United States Norfolk Iron and Metal Full timeInside Sales RepresentativeAs a key member of our sales department, you will play a crucial role in maximizing profitability and expanding our market share. Your responsibilities will include negotiating prices with customers, ensuring timely preparation of price quotes, and accurately entering orders according to customer expectations.Job...
-
Bilingual Sales Representative- Cadillac
4 days ago
Garland, Texas, United States Lone Star Cadillac Full timeJob Description Job Description Bilingual Sales RepresentativeLone Star Cadillac is actively seeking an enthusiastic and self-motivated Bilingual Sales Representative to assist in expanding the business. We are actively seeking a skilled team-player with a high level of integrity and strong communication skills. This Sales Representative will provide a more...
-
Customer Service Representative
2 hours ago
Garland, Texas, United States The Kroger Company Full timeAbout the RoleWe are seeking a Retail Sales Associate who can provide excellent customer service and work effectively in a fast-paced environment.Your Key Responsibilities:Offer product samples to help customers discover new items or products they inquire about;Inform customers of grocery specials;Provide customers with fresh products that they have...
-
Meat Cutter 2
2 days ago
Garland, Texas, United States Fiesta Mart Full timeJob SummaryFiesta Mart is seeking a skilled Meat Cutter 2 to join our team. In this role, you will be responsible for breaking, cutting, and preparing meat products using hand tools and power equipment. You will work with customers to take special orders and collaborate with Meat Clerks and the Meat Manager to determine which items need to be cut.As a Meat...
-
Customer Experience Representative
1 day ago
Garland, Texas, United States Zales Full timeJewelry Consultant - A Role that Suits YouAre you passionate about jewelry and enthusiastic about interacting with people? If so, we invite you to join our team as a Sales Associate/Jewelry Consultant. Your key responsibilities will include:Developing relationships with customers and understanding their needs;Sharing knowledge of our products and services to...
