Service Excellence Specialist
3 weeks ago
We are currently looking for a Service Excellence Specialist to join our team at Russell Tobin. This 6-month contract position involves handling customer inquiries and providing exceptional support to clients. If you have a strong background in customer service, excellent communication skills, and the ability to work well under pressure, we encourage you to apply.
The ideal candidate will be able to handle multiple tasks simultaneously, work effectively in a team, and maintain high levels of performance. In addition, they will have knowledge of Morgan Stanley Cash Management products and services, as well as the client website and Mobile app. If you are a motivated and driven individual who excels in fast-paced environments, we want to hear from you.
Key Responsibilities include:
- Handling customer inquiries via phone calls and responding to queries efficiently.
- Meeting and exceeding performance targets while maintaining exceptional customer service standards.
- Staying informed about Morgan Stanley's product offerings, including the client website and Mobile app.
- Developing strong relationships with colleagues and contributing to a positive team dynamic.
- Adapting to changing circumstances and prioritizing tasks effectively.
Estimated Salary: The annual salary range for this position is $65,000 - $80,000, depending on experience and qualifications.
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