Case Manager

6 days ago

Louisville, Kentucky, United States Volunteers of America Mid-States Full time
Job Summary

The Case Manager will provide case management services to families residing in the Family Emergency Shelter, ensuring effective daily operations of the shelter. This role requires a Bachelor's degree in social work or a related field, or at least five years of experience in the field. The ideal candidate will have excellent verbal and written communication skills, high organization, and creative problem-solving skills.

Responsibilities
  • Provide outreach to community partners and represent VOA values in interactions with community partners to increase awareness of and recruit landlords to work with our client families in the program.
  • Perform assessment and developing/monitoring case plans and conducting necessary follow-up activities.
  • Establish linkages with appropriate agencies and service providers in the area/community.
  • Provide referrals and coordinating with community partners and other service providers to assist participants in accessing health care services and daily living services.
  • Decide how resources are allocated to participants on the basis of need and eligibility.
  • Educate participants on issues, such as supportive services availability and participant rights.
  • Provide assistance to participants in obtaining public benefits.
  • Provide assistance to participants in coordinating or troubleshooting issues preventing them from accessing public benefits.
  • Provide/refer for supportive services to participants, including personal financial planning services, transportation services, income support services, fiduciary and representative payee services, legal services, child care, and housing counseling.
  • Complete required documentation (including progress notes) within 48 hours of contact.
  • Complete and submit the required documentation for entry into the Homeless Management Information System (HMIS) within 48 hours of entry, transition, or exit.
  • Demonstrate good clinical judgment in decision making regarding participants.
  • Demonstrate ability to relate to participants and their families in a culturally appropriate manner.
  • Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.
  • Facilitate the Critical Time Intervention (CTI) evidence-based model to program participants.
  • Work in partnership with other Case Managers, Housing Support Technicians, and Mobile Outreach Workers when needed; and participate in regular case consultation.
  • Advocate for the participant, integrating cultural values into their case plan.
  • Identify systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions.
  • Comply with all policies and procedures of the program and the Council on Accreditation.
Requirements
  • Bachelor's degree in social work or a related field, or at least five years of experience in the field.
  • Excellent verbal and written communication skills.
  • High degree of organization.
  • Creative problem-solving skills.
  • Personal automobile, valid driver's license, liability insurance, and willingness to travel within the full service area.
  • Ability to complete required case management and CTI training within 90 days of hire.
Benefits

Volunteers of America Mid-States offers a comprehensive benefits package to employees who meet eligibility requirements, including health and wellness programs, financial wellbeing support, and training and development opportunities.

About Us

Volunteers of America Mid-States is a non-profit organization that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors, as well as care and support for individuals with developmental disabilities, and free HIV testing and education.

Equal Opportunity Employer

Volunteers of America Mid-States is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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