Customer Service Representative

2 days ago

Fort Valley, Georgia, United States Perry Bros Oil Co Inc Full time
Job Summary
Perry Bros Oil Co Inc is seeking a highly motivated and detail-oriented Retail Cashier Team Member to join our Five Points Gas N Go team in Fort Valley, GA. As a key member of our retail team, you will be responsible for delivering exceptional customer service, maintaining a safe and secure store environment, and contributing to the overall success of our business.

About the Opportunity
This full-time opportunity offers an estimated salary range of $35,000 - $45,000 per year, based on experience. You will work up to 40 hours per week, with opportunities for overtime as needed. Our ideal candidate is a team player who is passionate about providing excellent customer service, working effectively in a fast-paced environment, and staying committed to our company's values.

Key Responsibilities
• Maintain 100% total customer focus
• Work together with other store employees and management as a team
• Work when scheduled by the Store Manager
• Understand and comply with company policies and procedures
• Execute policies, procedures, and tasks to maximize sales and profitability while controlling expenses and store losses
• Create a positive store culture by treating customers, other team members, and management fairly and with respect
• Maintain a safe and secure environment for all team members and customers
• Continuously train and develop to become a more efficient team member
• Assist customers to solve any issues that may arise
• Complete paperwork and all other records requested by management in a timely manner
• Check-in deliveries, correctly retailing merchandise according to prices set by the corporate office, and noting variations in invoice pricing
• Ensure the flawless execution of programs to accomplish store goals and objectives
• Maintain excellent store appearance inside and outside, including storerooms, offices, and restrooms
• Have knowledge concerning the appropriate operation of all store equipment
• Accurately operate all store equipment while offering fast, friendly service
• Report any defects of store equipment to management
• Report any accidents in the store to management
• React to change productively and complete tasks as assigned
• Act in a professional manner when dealing with customers, other team members, and management
• Use good communication skills with customers, team members, and management
• Accurately operate cash register, lottery machine, as well as all other equipment
• Maintain dispensed beverages, equipment and supplies
• Keep all shelves, displays, coolers, etc., well stocked and organized
• Complete other duties as assigned by management

Requirements and Qualifications
• High school diploma or equivalent required; some college or relevant experience preferred
• Excellent customer service and communication skills
• Ability to work effectively in a fast-paced environment
• Basic math skills and accuracy with handling cash and operating a point-of-sale system
• Availability to work a variety of shifts, including mornings, afternoons, evenings, weekends, and holidays
• Willingness to learn and adapt to new situations and challenges

Benefits
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, paid time off, and opportunities for career advancement.

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