Service BDC Representative

4 weeks ago


Poway, California, United States Sonic Automotive Full time
Job Summary

We are seeking a highly skilled Service BDC Agent to join our team at Poway Honda, a Sonic Automotive dealership. As a Service BDC Agent, you will be responsible for generating services appointments with customers who contact us via the internet.

Key Responsibilities
  • Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Generate services appointments.
  • Conduct phone surveys to assess customer preferences and quality of experience.
  • Effectively utilize lead management tools.
  • Compile all necessary reports, forms, and other documentation on a timely basis.
  • Cashier duties.
  • Perform other job-related duties as assigned.
Requirements
  • Excellent verbal and written communication skills.
  • Strong MS Office Suite computer skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to work in a call center environment.
  • Strong organizational and time management skills.
  • Ability to read and comprehend rules, regulations, policies, and procedures.
What We Offer

We offer a comprehensive benefit package and a competitive compensation package, including a base hourly compensation of $17.00 plus bonus opportunities.

At Sonic Automotive, we are committed to developing and promoting within the company, and we offer a supportive and collaborative work environment.



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