Customer Service Representative

3 weeks ago


Menands, New York, United States New York State Civil Service Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Provide initial personal contact response over the telephone to customers regarding self-service and navigation of the PeopleSoft system.
  • Resolve the most straightforward requests, questions or problems by explaining and interpreting the PeopleSoft system.
  • Assist customers in registering for the self-service portal through identification of the callers.
  • Log Problem Incident Reports (PIRS) in the event the PeopleSoft system is not operating as designed or there is a system defect.
  • Perform other related duties as required.
Requirements
  • High school graduation or equivalency and one year of experience in a position where your primary responsibility was providing customer service to the general public.
  • Or 30 college semester credit hours.
Working Conditions

This position may involve working in a fast-paced call center environment, responding to customer inquiries and resolving issues in a timely and professional manner.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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