Senior Provisioning Specialist

2 weeks ago


Charleston, West Virginia, United States Social Solutions Global Full time
Role Overview

As a Senior Provisioning Specialist at Bonterra, you will play a critical role in ensuring the efficient and accurate delivery of software to our customers. This position involves managing software orders and provisioning software through our Salesforce platform.

Key Responsibilities
  • Process software orders from Salesforce and internal systems
  • Provide guidance and best practices to junior team members
  • Provision software directly to customers or coordinate with the services organization for deployment
  • Ensure timely and accurate delivery of software to meet customer needs
  • Maintain detailed records of provisioning activities
  • Collaborate with internal teams to resolve provisioning issues
  • Establish and improve new processes as opportunities arise
  • Provide exceptional customer support and address inquiries related to software provisioning
Qualifications
  • Basic understanding of software provisioning processes
  • Familiarity with Salesforce or similar CRM systems
  • Strong attention to detail and organizational skills
  • Excellent communication and customer service skills
  • Ability to work effectively in a fast-paced environment
Compensation

The base salary range for this position is $50,000 - $53,000. In addition to benefits, this role may be eligible for discretionary bonuses and equity.

Our Culture

Our team is dedicated to supporting the social good industry and is committed to creating a comprehensive and competitive benefits package. This includes generous flexible time off, paid volunteer time, and resources for savings and investments.



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