Store Lead
4 days ago
At United Smart Tech, we're seeking a highly motivated and experienced Store Lead to join our team. As a Store Lead, you will be responsible for driving sales and customer service metrics, motivating technicians, and holding them accountable for their performance.
Key Responsibilities:- Drive sales and customer service metrics by motivating technicians and holding them accountable for their performance.
- Demonstrate an understanding of sales behaviors and customer service best practices, ensuring that technicians are well-versed in the Connected Home product and the 'Serve, Solve, and Sell' approach.
- Train and develop the tech team.
- Act as the point of contact for dispatched technicians.
- Implement new processes.
- Participate in daily/weekly meetings with operational leadership.
- Demonstrated experience as a team leader/supervisor.
- Highly recommended experience in sales and customer service.
- Essential experience with device repair, including computers, laptops, tablets, phones, hardware, software, and phone screen LCD replacement.
- Ability to frequently lift and move items weighing more than 50 pounds.
- Comprehensive benefits, including life insurance, vision insurance, dental insurance, and health insurance.
- Paid time off.
- Continuous training to enhance your skill set.
- Competitive hourly compensation and benefits package.
- Prospects for career growth based on your preferences.
- Starting pay of $36,000 per annum, along with progressive bonuses and incentives.
United Smart Tech is an equal-opportunity employer, dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
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