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Technical Integration Manager

2 months ago

Irving, Texas, United States Citigroup Inc Full time
About the Role

Citi Treasury and Trade Solutions (TTS) is seeking a highly skilled Technical Integration Manager to lead the implementation of our digital payments platform, Spring by Citi. As a key member of our Implementation Team, you will be responsible for driving the growth of our eCommerce business by leading clients through their Spring by Citi integration journey.

Key Responsibilities
  • Own the full onboarding cycle from the point of sale until a client is transacting in our live environment
  • Proactively develop and manage the customer's integration project, strategy, and timeline
  • Operate as SME for Spring by Citi APIs, as client advocate for technical discussions, fully proficient in applying this to client use cases and business flows
  • Partner with Sales and Product teams in pre-sales discussions with prospective clients, consulting on our capabilities and technical integration know-how
  • Identify potential roadblocks and develop recommendations for any project delivery challenges
  • Lead and contribute to projects to develop, improve, and scale our onboarding process
  • Engage with our Product and Technology teams to help drive product strategy based on market and client insights and feedback
Requirements
  • Strong experience implementing eCommerce solutions, including Strong Customer Authentication, 3DS, Tokenization, and Fraud solutions, as a merchant, payment gateway, or acquirer
  • Proficient in project-managing customers, and holding cross-functional teams accountable for delivery and timeline
  • Adept at managing client relationships and comfortable engaging in business and technical conversations at multiple levels of seniority within an organization
  • Worked with cross-functional teams (e.g. Sales, Product, Technology) to develop solutions to meet customer objectives
  • Strong verbal and written communication skills, able to take a complex message and articulate in a manner that is clear for stakeholders to understand and action
  • Ability to operate in a highly ambiguous and fast-paced environment
  • Good experience with presenting to internal teams and clients alike
  • Bachelor's degree, ideally with a Computer Science or technical domain
About Citi

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.