Support Specialist
2 days ago
We are looking for a dedicated Support Specialist to join our team at WOOF Clothing. As an online retailer specializing in men's athletic and casual wear, we have seen rapid growth in our exclusively-online sales.
This part-time position involves providing excellent customer support through various channels, managing customer orders, and enhancing online sales by offering live assistance. A strong focus on customer satisfaction and employee growth sets us apart.
The ideal candidate will have experience in live customer support via phone and online chat, as well as strong problem-solving and communication skills.
A competitive salary of $18-$22 per hour reflects our commitment to attracting top talent. With opportunities for future growth and development, this role is ideal for those seeking a long-term career opportunity.
Responsibilities:
- Offer exceptional customer support through phone and online chat
- Manage customer orders and resolve any issues that may arise
- Enhance online sales by offering live assistance
- Stay updated on industry trends and best practices
Requirements:
- Live customer support experience
- Problem-solving and critical thinking skills
- Strong verbal and written communication skills
- Ability to adapt to ongoing process changes
- Intermediate level proficiency in MacOS, Microsoft Office, Wordpress & WooCommerce, Shipstation or equivalent, Zendesk Help Desk or equivalent, USPS/DHL shipper portals or equivalent
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