Sales Consultant
4 weeks ago
Job Overview
About Lovesac:
Lovesac is a young-at-heart, fast-growing furniture company dedicated to providing Total ComfortTM through adaptable, washable, expandable, and delivered-right-to-your-door-able furniture solutions. Our mission started with Sacs, a seat made with repurposed Durafoam, designed to reduce environmental impact while offering cloud-like comfort.
We expanded our possibilities with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown significantly since our Sacs days, but our goal remains the same: create truly adaptable, comfortable furniture for life.
About Our Culture:
At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to excel within our industry and make a meaningful impact on the world, driven by love and dedicated to promoting love and happiness in all aspects of our work.
About the Role:
As a Lovesac Sales Associate, you will use your top ambition to create a welcoming and engaging in-store experience, helping customers design our products to fit their style and space. If you're passionate about sustainability, building relationships, and making every customer experience extraordinary, join our Lovesac Retail Team.
Key Responsibilities:
- Actively engage with customers using our Lovesac selling techniques.
- Achieve personal sales goals and key performance indicators.
- Provide attentive service to all customers and build customer loyalty.
- Demonstrate a strong understanding of product knowledge and effectively demo, assist, and educate customers.
- Guide the customer from first interest to purchase, focusing on managing quotes, closing the sale, and maintaining relationships.
- Conduct customer outreach using company-provided tools and communication methods.
- Quickly identify and resolve customer issues, ensuring a positive shopping experience.
- Maintain a welcoming and visually appealing store by following visual merchandising standards.
- Oversee store operations, including opening & closing the store, inventory, exchanges, marketing, promotions, and ensure they are followed to company standards.
Requirements:
- 18 years of age or older.
- High-School Diploma or equivalent.
- Minimum of 1 year of experience in a retail or customer service role.
- Able to work flexible hours, including evenings, weekends, and holidays.
- Able to effectively utilize technology for sales and customer support, including demonstrating products, assisting customers, and utilizing internal CRM systems to enhance customer experience and drive future outreach.
- Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores, and third-party vendors, as well as remote customer service shifts.
Estimated Salary Range:
$17.91 - $18.45 per hour.
Benefits:
- Competitive hourly wage & Sales Incentive Programs.
- Flexible Hours and remote shifts.
- Paid Time Off & Holiday Pay.
- 401K Matching Contribution.
- Health Plan Discount.
- Employee Assistance Program.
- Financial Wellness Tools.
- Associate Discounts.
- Pet Insurance.
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