ITSM Business Analyst
2 days ago
About the Job
We are seeking a skilled IT service management professional to join our Network Operations Security Center (NOSC) team. This position will support the Department of Homeland Security's network and security operations.
The successful candidate will have experience in assessing business and technical operations processes and procedures, identifying areas for improvement, and supporting their implementation. Knowledge of ITSM and ITIL is required, as well as experience with an ITSM tool such as ServiceNow.
Responsibilities:
- Play a key role in the development of a NOSC PMO
- Review current program operations and identify improvement opportunities
- Align services and processes to ITIL v4 and the NIST Cyber Security Framework
- Support development of doctrine and documentation
- Collect and analyze requirements for an ITSM system
- Support establishment of a Continuous Service Improvement Program (CSIP)
- Develop SOPs that integrate cybersecurity and network management procedures
- Recommend performance and investment metrics
- Perform requirements analysis and design for a comprehensive Knowledge Management repository
Salary Estimate: $85,000 - $110,000 per year, depending on location and qualifications.
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