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Logistics Order Management Specialist
2 months ago
Company Background:
Founded in 2002, FOH is a globally recognized brand in the hospitality and foodservice manufacturing sector, encompassing Front of the House and room360 ̊ by FOH. Our company culture has garnered numerous accolades over the years, including features in reputable publications. We proudly hold certifications as a Women's Business Enterprise and LGBT Business Enterprise.
At FOH, we foster an environment that encourages entrepreneurial growth and innovation, driven by our commitment to inclusivity, sustainability, and diversity.
Role Summary:
The Order Fulfillment Coordinator plays a vital role within the Supply Chain and Inventory Optimization team. This position is tasked with overseeing and enhancing the order fulfillment process to guarantee the timely and precise delivery of products. The coordinator collaborates with various departments to ensure a smooth order cycle, boost operational efficiency, and provide strategic insights that inform decision-making.
Key Responsibilities:
- Order Fulfillment Management:
- Evaluate and release customer orders in the system, ensuring accuracy and promptness.
- Coordinate with distribution centers to guarantee orders are processed and shipped according to specifications.
- Monitor order statuses, resolving any issues or delays while maintaining clear communication with relevant teams.
- Optimize inventory allocations to meet delivery schedules.
- Assist in identifying products that require expedited processing.
- Ensure data accuracy in inventory management systems.
- Communication and Collaboration:
- Act as the primary contact for order-related inquiries from internal teams.
- Provide updates on order statuses and shipping details to relevant stakeholders.
- Work closely with sales and customer service teams to manage expectations and resolve issues.
- Reporting and Analysis:
- Maintain and update reports related to order fulfillment performance.
- Prepare and distribute regular reports to track fulfillment metrics and identify improvement areas.
- Process Improvement Initiatives:
- Lead efforts to enhance the efficiency and accuracy of the order fulfillment process.
- Identify workflow bottlenecks and propose solutions to streamline operations.
- Additional Duties:
- Participate in special projects as assigned.
- Engage in team meetings, contributing insights on fulfillment processes.
Qualifications:
- Bachelor's degree preferred.
- 5+ years of experience in logistics or order fulfillment.
- Proficient in Microsoft Office Suite and Warehouse Management Systems.
- Knowledge of ERP systems.
Skills for Success:
- Ability to work under pressure and meet deadlines.
- Strong analytical and problem-solving skills.
- Excellent communication skills, both verbal and written.
- Attention to detail and project management capabilities.