Lead Patient Access Specialist, Emergency Department
1 day ago
Denver Health is seeking a motivated Lead Patient Access Specialist, Emergency Department to join our team. As a key member of our Admissions & Registration team, you will be responsible for coordinating assigned employee duties and managing the allocation of personnel resources in the Emergency Department to ensure efficient patient flow.
Key Responsibilities- Coordinates assigned employee duties and manages the allocation of personnel resources in the Emergency Department
- Trained in all aspects of front office clinic operations, including outpatient registration, patient scheduling, clinic schedule template building and maintenance, cash handling, quality assurance, and staff education
- Makes recommendations for re-training and trains new hires
- Works collaboratively with other department leads, supervisors, and managers to ensure continuous clinic flow by monitoring daily clinic schedules and registration processes
- Provides administrative clinic support, including time and attendance, help desk tickets, and other duties as assigned
- Registers and schedules patients, monitors and works work queues, and performs quality control and quality assurance
- Performs cash handling duties, including preparation of daily cash deposits, facilitating refunds, and addressing overage/shortages
- Delegates job assignments and monitors work flow, staffs clinic registration areas during shortages, and answers telephone inquiries
- Attends monthly Front End operations meetings, attends regularly scheduled department and leadership meetings, and promotes positive interpersonal relationships with fellow employees, physicians, patients, and visitors
- 1-3 years of clerical experience required
- Excellent interpersonal communication and telephone skills required
- Skilled analysis of information, critical thinking, and problem-solving with an emphasis on customer service
- Ability to work with a diverse team and a diverse customer base explaining procedures and organizational policies in a health care setting
- Availability to work 40 hours/week with flexibility to accommodate the needs of the clinic
- Outstanding benefits, including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
- Free RTD EcoPass (public transportation)
- On-site employee fitness center and wellness classes
- Childcare discount programs & exclusive perks on large brands, travel, and more
- Tuition reimbursement & assistance
- Education & development opportunities, including career pathways and coaching
- Professional clinical advancement program & shared governance
- Public Service Loan Forgiveness (PSLF) eligible employer
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Denver, Colorado, United States Denver Health Full timeJob SummaryWe are seeking a highly skilled and motivated Lead Patient Access Specialist to join our Emergency Department team. As a key member of our clinical operations team, you will be responsible for coordinating assigned employee duties and managing the allocation of personnel resources to ensure efficient patient flow.Key ResponsibilitiesCoordinate and...
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Denver, Colorado, United States Denver Health Full timeJob SummaryWe are seeking a highly skilled and motivated Lead Patient Access Specialist to join our Emergency Department team. As a key member of our clinical operations team, you will be responsible for coordinating assigned employee duties and managing the allocation of personnel resources to ensure efficient patient flow.Key ResponsibilitiesCoordinate and...
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Patient Access Specialist
2 weeks ago
Denver, Colorado, United States Denver Health Full timeJob SummaryWe are seeking a motivated Patient Access Specialist to join our team in the Emergency Department. As a key member of our team, you will be responsible for performing all components of patient registration and discharge into the EPIC system.Essential Functions:Answer telephone inquiries, screen calls, and route calls and take messages.Collect...
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Patient Access Specialist
2 weeks ago
Denver, Colorado, United States Denver Health Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Patient Access Specialist to join our Emergency Department team. As a Patient Access Specialist, you will be responsible for performing all components of patient registration and discharge into the EPIC system, including entering charges for services, data entry, and chart breakdowns. You will...
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Patient Access Specialist
2 weeks ago
Denver, Colorado, United States Denver Health Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Patient Access Specialist to join our Emergency Department team. As a key member of our team, you will be responsible for performing all components of patient registration and discharge into our EPIC system.Key Responsibilities:Collects co-payments, point-of-service payments, deposits, and...
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Patient Access Specialist
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Denver, Colorado, United States Denver Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Specialist to join our Emergency Department team. As a key member of our team, you will be responsible for performing all components of patient registration and discharge into our EPIC system.Key Responsibilities:Collects co-payments, point-of-service payments, deposits, and...
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Patient Access Specialist
2 weeks ago
Denver, Colorado, United States Denver Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Specialist to join our team in the Emergency Department. As a key member of our team, you will be responsible for performing all components of patient registration and discharge into the EPIC system.Key Responsibilities:Enter charges for services, data entry, and chart...
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