Lead Patient Access Specialist, Emergency Department
2 weeks ago
We are seeking a highly skilled and motivated Lead Patient Access Specialist to join our Emergency Department team. As a key member of our clinical operations team, you will be responsible for coordinating assigned employee duties and managing the allocation of personnel resources to ensure efficient patient flow.
Key Responsibilities- Coordinate and manage the daily operations of the Emergency Department, including patient registration, scheduling, and cash handling.
- Provide administrative support to the clinical team, including time and attendance, help desk tickets, and other duties as assigned.
- Monitor and track employee daily assignments, delegate job tasks, and ensure that all tasks are completed in a timely and efficient manner.
- Collaborate with other department leads, supervisors, and managers to ensure continuous clinic flow by monitoring daily clinic schedules and registration processes.
- Develop and implement quality control and quality assurance processes to ensure compliance with CHS/Revenue Cycle expectations.
- Train and assist staff to meet QA goals and requirements.
- Perform cash handling duties, including preparation of daily cash deposits, facilitating refunds, and addressing overage/shortages as needed.
- Order and maintain PAR levels for office supplies, encounter forms, and other materials as needed.
- Perform template maintenance, including new provider template requests, schedule building, and schedule changes.
- Address customer service issues and uphold a high level of customer service amongst clerical staff at all times.
- Work collaboratively with the clerical supervisor to set clear performance expectations for staff, develop job-specific customer service expectations and behaviors, and establish expectations related to job requirements and performance appraisal components.
- Identify and escalate system problems, environmental issues, and employee issues as appropriate to the clerical supervisor and clinic leadership team.
- 1-3 years of clerical experience required.
- Excellent interpersonal communication and telephone skills required.
- Skilled analysis of information, critical thinking, and problem-solving with an emphasis on customer service.
- Ability to work with a diverse team and a diverse customer base explaining procedures and organizational policies in a health care setting.
- Availability to work 40 hours/week with flexibility to accommodate the needs of the clinic.
- Proficient in the use of Windows XP.
- Bi-lingual skills preferred.
- Outstanding benefits, including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans.
- Free RTD EcoPass (public transportation).
- On-site employee fitness center and wellness classes.
- Childcare discount programs and exclusive perks on large brands, travel, and more.
- Tuition reimbursement and assistance.
- Education and development opportunities, including career pathways and coaching.
- Professional clinical advancement program and shared governance.
- Public Service Loan Forgiveness (PSLF) eligible employer and free student loan coaching and assistance navigating the PSLF program.
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer.
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Denver, Colorado, United States Denver Health Full timeJob SummaryWe are seeking a highly skilled and motivated Lead Patient Access Specialist to join our Emergency Department team. As a key member of our clinical operations team, you will be responsible for coordinating assigned employee duties and managing the allocation of personnel resources to ensure efficient patient flow.Key ResponsibilitiesCoordinate and...
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Denver, Colorado, United States Denver Health Full timeJob SummaryDenver Health is seeking a motivated Lead Patient Access Specialist, Emergency Department to join our team. As a key member of our Admissions & Registration team, you will be responsible for coordinating assigned employee duties and managing the allocation of personnel resources in the Emergency Department to ensure efficient patient flow.Key...
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Patient Access Specialist
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Denver, Colorado, United States Denver Health Full timeJob SummaryWe are seeking a motivated Patient Access Specialist to join our team in the Emergency Department. As a key member of our team, you will be responsible for performing all components of patient registration and discharge into the EPIC system.Essential Functions:Answer telephone inquiries, screen calls, and route calls and take messages.Collect...
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Patient Access Specialist
2 weeks ago
Denver, Colorado, United States Denver Health Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Patient Access Specialist to join our Emergency Department team. As a Patient Access Specialist, you will be responsible for performing all components of patient registration and discharge into the EPIC system, including entering charges for services, data entry, and chart breakdowns. You will...
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Patient Access Specialist
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Denver, Colorado, United States Denver Health Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Patient Access Specialist to join our Emergency Department team. As a key member of our team, you will be responsible for performing all components of patient registration and discharge into our EPIC system.Key Responsibilities:Collects co-payments, point-of-service payments, deposits, and...
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Denver, Colorado, United States Denver Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Specialist to join our Emergency Department team. As a key member of our team, you will be responsible for performing all components of patient registration and discharge into our EPIC system.Key Responsibilities:Collects co-payments, point-of-service payments, deposits, and...
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Patient Access Specialist
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Denver, Colorado, United States Denver Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Access Specialist to join our team in the Emergency Department. As a key member of our team, you will be responsible for performing all components of patient registration and discharge into the EPIC system.Key Responsibilities:Enter charges for services, data entry, and chart...
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