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Food Outlet Supervisor

2 months ago

Mason, Ohio, United States Great Wolf Lodge Full time
Job Title: Food Outlet Supervisor

At Great Wolf Lodge, we are seeking a highly motivated and experienced Food Outlet Supervisor to join our team. As a Food Outlet Supervisor, you will be responsible for overseeing the daily operations of our food outlets, ensuring exceptional customer service, and leading a team of food service professionals.

Key Responsibilities:
  • Supervise daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
  • Assist with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
  • Ensure that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
  • Provide coaching, encouragement, and recognition to pack members regularly
  • Understand and champion Great Wolf policies and procedures, and collaborate with Department and Lodge leadership in performance management of the department and its Pack Members
  • Respond to pack/guest concerns and escalate to leadership as appropriate
  • Understand and participate in scheduling of staff, execution of labor management and forecasting
  • Provide supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
  • Perform daily audits per procedure to ensure optimal operation to standards
  • Conduct daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members
  • Monitor performance of staff, providing real time feedback and coaching
  • Participate in recruitment process and selection of talent for the F&B staff
  • Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
  • Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
  • Maintain quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
Requirements:
  • High School diploma or GED
  • Minimum of 1 year experience in a food service leadership capacity
  • Minimum of 1 year experience utilizing Point-of-Sale (POS) technology
  • Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
  • Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
  • Basic math skills (addition, subtraction, etc.) as they apply to cash handling
  • Proficient in both written and spoken English
  • Ability to work flexible schedule including nights, weekends, holidays as needed
Preferred Qualifications:
  • Associates degree or higher in hospitality or related field
  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Previous hotel experience, preferably in a large family resort or hotel
Physical Requirements:
  • Able to lift up to 30lbs
  • Able to bend, stretch, and twist
  • Able to stand and walk for long periods of time