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Hotel Operations Director

1 month ago

Reston, Virginia, United States Manga Hotel Group Full time

About Manga Hotel Group

Manga Hotel Group is a Canadian company with a focus on high-quality hotels affiliated with prestigious brands. We own and operate 28 hotels with over 5000 rooms, 15 food and beverage outlets, and 5 residential properties.

We are seeking a dynamic General Manager to lead the day-to-day operations of Hampton Inn and Suites Buffalo Airport.

Key Responsibilities

  • Lead and manage hotel operations to maximize profits and achieve high guest satisfaction.
  • Understand P&L statements and develop impactful strategies for property success.
  • Oversee service quality, operational efficiency, guest satisfaction, and standards compliance.
  • Direct the leadership team in developing and implementing hotel-wide strategies.
  • Create a synergistic leadership team and business environment that delivers positive results.
  • Interface with guests to obtain feedback on service levels and satisfaction.
  • Analyze service issues and identify trends. Develop creative solutions to overcome obstacles and improve guest satisfaction.
  • Review sales goals and strategies to ensure alignment with the brand business strategy.
  • Support the sales strategy and encourage leadership to develop effective revenue management strategies.
  • Identify operational performance gaps and implement measures to correct deficiencies.
  • Responsible for monthly and weekly revenue/expense forecasting.
  • Participate in preparing annual revenue and expense budgets.
  • Follow company policies and procedures.
  • Tour and inspect property daily to monitor cleanliness, safety, and quality control.

Requirements

We are looking for a Hotel General Manager with at least 3 years of experience.

Benefits

Dental insurance

Vision insurance

Schedule

Monday to Friday

Weekend availability

Location

Cheektowaga, New York