Hotel Operations Director
2 weeks ago
About Manga Hotel Group
Manga Hotel Group is a Canadian company with a focus on high-quality hotels affiliated with prestigious brands. We own and operate 28 hotels with over 5000 rooms, 15 food and beverage outlets, and 5 residential properties.
We are seeking a dynamic General Manager to lead the day-to-day operations of Hampton Inn and Suites Buffalo Airport.
Key Responsibilities
- Lead and manage hotel operations to maximize profits and achieve high guest satisfaction.
- Understand P&L statements and develop impactful strategies for property success.
- Oversee service quality, operational efficiency, guest satisfaction, and standards compliance.
- Direct the leadership team in developing and implementing hotel-wide strategies.
- Create a synergistic leadership team and business environment that delivers positive results.
- Interface with guests to obtain feedback on service levels and satisfaction.
- Analyze service issues and identify trends. Develop creative solutions to overcome obstacles and improve guest satisfaction.
- Review sales goals and strategies to ensure alignment with the brand business strategy.
- Support the sales strategy and encourage leadership to develop effective revenue management strategies.
- Identify operational performance gaps and implement measures to correct deficiencies.
- Responsible for monthly and weekly revenue/expense forecasting.
- Participate in preparing annual revenue and expense budgets.
- Follow company policies and procedures.
- Tour and inspect property daily to monitor cleanliness, safety, and quality control.
Requirements
We are looking for a Hotel General Manager with at least 3 years of experience.
Benefits
Dental insurance
Vision insurance
Schedule
Monday to Friday
Weekend availability
Location
Cheektowaga, New York
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