Help Desk Support Technician Role
1 week ago
About the Job
K2 Staffing is partnering with a leading IT Solutions Company in the Westchester County, NY area to find an experienced Help Desk Support Technician. The successful candidate will be responsible for ensuring system operation and functionality, responding to support requests in a timely manner, and providing courteous and effective resolution of end-user issues.
Key Responsibilities
- Respond to technical support requests from end-users.
- Provision new hires with necessary systems and equipment.
- Prioritize incidents and service requests according to defined processes.
- Administer servers using Active Directory, File & Print services, DNS, and DHCP.
Requirements & Qualifications
- A minimum of 4 years' experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory.
- Excellent verbal and written communication skills and ability to work with clients at a business level.
- Strong organizational and time-management skills.
Compensation & Benefits
The estimated salary range for this position is $65,000-$85,000 per year, depending on experience. Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
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