Senior Case Specialist

6 days ago


Charlotte, North Carolina, United States Randstad Full time
Job Title: Senior Case Specialist

We are seeking a highly skilled Senior Case Specialist to join our team at Randstad. As a Senior Case Specialist, you will be responsible for resolving customer complaints and issues in a timely and professional manner.

Key Responsibilities:
  • Receive and review customer complaints and issues
  • Conduct research and investigation to resolve customer complaints
  • Work within the case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements, policies and standards
  • Communicate with customers via phone and in writing to provide resolution to their issues
  • Interact with internal and external customers to obtain additional information
  • Provide resolution to customers in a timely and professional manner
Requirements:
  • 3 years of experience in a customer-facing role within the financial services field
  • Strong research and investigation skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
What We Offer:
  • A competitive salary and benefits package
  • The opportunity to work with a leading company in the financial services industry
  • A dynamic and supportive work environment

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Senior Case Specialist looking for a new challenge, please apply today.


  • Senior Case Manager

    2 weeks ago


    Charlotte, North Carolina, United States Unique Caring Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Case Manager to join our team at Unique Caring Network, Inc. As a Senior Case Manager, you will be responsible for overseeing all Innovations Waiver services in conjunction with the MCOs and other stakeholders. This includes maintaining a caseload of consumers at The Unique Caring Network,...


  • Charlotte, North Carolina, United States Senior Living Communities Full time

    Job SummaryWe are seeking a highly motivated and experienced Wellness Associate/Fitness Specialist to join our team at Senior Living Communities. As a key member of our staff, you will be responsible for implementing wellness programming and delivering fitness classes to our residents.Key ResponsibilitiesDesign and lead fitness-based classes tailored to the...


  • Charlotte, North Carolina, United States CorVel Enterprise Comp, Inc. Full time

    Job Title: Senior Claims SpecialistCorVel Enterprise Comp, Inc. is seeking a highly skilled Senior Claims Specialist to join our team. As a key member of our claims department, you will be responsible for managing complex and problematic workers' compensation claims within delegated authority limits.Key Responsibilities:Investigate and gather information...


  • Charlotte, North Carolina, United States Grantek Systems Integration Full time

    Job Title: Senior Automation SpecialistWe are seeking a highly skilled and experienced Senior Automation Specialist to join our team at Grantek Systems Integration. As a key member of our Engineering team, you will be responsible for developing real-time automation solutions from the manufacturing plant floor to the enterprise level.Key...


  • Charlotte, North Carolina, United States Sunrise Senior Living Full time

    Job Title: Medication Care SpecialistAt Sunrise Senior Living, we are committed to providing high-quality care and services to our residents. As a Medication Care Specialist, you will play a vital role in ensuring the safe and effective administration of medications to our residents.Responsibilities:Administer medications to residents in a safe and organized...

  • Intake Specialist

    4 weeks ago


    Charlotte, North Carolina, United States Cognixia Full time

    Job Description**About Cognixia**Cognixia is a leading digital solutions company providing software engineering solutions to top-tier organizations. With over 25 years of experience, we have hired thousands of employees globally and currently place professionals annually to support critical IT engagements.**About the Role**We are seeking a highly skilled...


  • Charlotte, North Carolina, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is seeking a dedicated and compassionate Care Manager to join our team. As a Care Manager, you will be responsible for providing exceptional care and support to our residents, ensuring their physical, emotional, and social needs are met.Key ResponsibilitiesBuild meaningful relationships with residents and their families,...


  • Charlotte, North Carolina, United States Unique Caring Full time

    Job SummaryWe are seeking a highly skilled and experienced Qualified Professional to join our team at Unique Caring Network, Inc. as a Senior Innovations Waiver Specialist. This is a challenging and rewarding role that requires strong leadership and management skills, as well as a deep understanding of the Innovations Waiver system.Key...


  • Charlotte, North Carolina, United States Schaffer Associates, Inc. Full time

    {"h1": "Senior Tax Specialist", "p": "At Schaffer Associates, Inc., we are seeking a highly skilled Senior Tax Specialist to join our team. As a Senior Tax Specialist, you will be responsible for preparing S Corporation, Partnership, and Sole Proprietor returns, as well as reviewing tax returns and providing planning services to our clients. Our ideal...


  • Charlotte, North Carolina, United States DP World Full time

    Job Title: Senior Pricing SpecialistWe are seeking a highly skilled Senior Pricing Specialist to join our Contract Logistics team at DP World. As a key member of our pricing team, you will play a pivotal role in driving the efficiency of bids and contributing to the company's growth strategy.Key Responsibilities:Develop comprehensive cost and price models in...


  • Charlotte, North Carolina, United States Bank of America Full time

    Job DescriptionJob Title: Senior Business Risk Management SpecialistJob Summary:We are seeking a highly skilled Senior Business Risk Management Specialist to join our team at Bank of America. As a key member of our organization, you will be responsible for driving and executing on internal control discipline and operational excellence within a Line of...


  • Charlotte, North Carolina, United States American Senior Benefits Full time

    About American Senior BenefitsWe are a leading provider of insurance solutions for seniors, dedicated to serving those in need of insurance. Our hybrid business model allows us to offer a custom solution that fits better, with a vast product portfolio from best-in-class carriers and rapid growth and success in 175 nationwide locations.ResponsibilitiesConduct...

  • Lead Caregiver

    1 week ago


    Charlotte, North Carolina, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is seeking a dedicated and compassionate Lead Caregiver to join our team. As a key member of our care team, you will be responsible for providing exceptional care and support to our residents, while also leading and mentoring our care staff.Key ResponsibilitiesProvide supervisory support to care staff, ensuring that...

  • Lead Caregiver

    1 week ago


    Charlotte, North Carolina, United States Sunrise Senior Living Full time

    About the RoleWe are seeking a highly skilled and compassionate Lead Caregiver to join our team at Sunrise Senior Living. As a key member of our care team, you will be responsible for providing exceptional care and support to our residents, while also leading and mentoring our care staff.ResponsibilitiesProvide supervisory support to care staff, ensuring...

  • Caregiver Lead

    4 weeks ago


    Charlotte, North Carolina, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is seeking a highly skilled and compassionate Caregiver Lead to join our team. As a key member of our senior care team, you will be responsible for providing exceptional care and support to our residents, while also leading and mentoring our care staff.Key ResponsibilitiesProvide supervisory support to care staff, ensuring...


  • Charlotte, North Carolina, United States HOPE HOMES RECOVERY SERVICES LLC Full time

    Job Title: Peer Support Specialist/Case ManagerWe are seeking a compassionate and empathetic individual to join our team as a Peer Support Specialist/Case Manager. In this role, you will work closely with clients in early recovery from substance use disorder and mental health issues.Your primary responsibilities will include:Performing morning rounds and...


  • Charlotte, North Carolina, United States TalentBridge Full time

    Job Title: Senior Infrastructure Specialist**Job Summary:**We are seeking a highly skilled Senior Infrastructure Specialist to join our team at TalentBridge.**Key Responsibilities:*** Plan, design, and deploy large-scale complex systems, including enterprise infrastructure, information systems, ERP applications, and internet technologies.* Collaborate with...


  • Charlotte, North Carolina, United States American Senior Benefits Full time

    Protect Retirement Income and Give Back to Your CommunityWe are seeking a motivated and compassionate Insurance Sales Specialist to join our team at American Senior Benefits. As a key member of our community outreach program, you will play a vital role in educating seniors on benefits available to them and helping them protect their retirement...


  • Charlotte, North Carolina, United States LHH Recruitment Solutions Full time

    Senior Payroll SpecialistLHH Recruitment Solutions is seeking a highly skilled Senior Payroll Specialist to join their client in Charlotte, NC on a direct hire basis. The ideal candidate will have strong Excel skills for reporting and full-cycle payroll experience.Key Responsibilities:Process multi-state payroll for employeesHeavy reporting for payroll and...


  • Charlotte, North Carolina, United States LHH Recruitment Solutions Full time

    Senior Payroll Specialist Job DescriptionLHH Recruitment Solutions is seeking a highly skilled Senior Payroll Specialist to join their client in Charlotte, NC on a direct hire basis. The ideal candidate will have strong Excel skills for reporting and full-cycle payroll experience.Key Responsibilities:Process multi-state payroll for employeesHeavy reporting...