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Store Operations Supervisor

2 months ago

Pottstown, Pennsylvania, United States Le Creuset Group Full time

Position Title: Key Holder

Job Category: Retail Sales Force

Job Details:

Overview:

At Le Creuset, we are more than just a cookware brand; we are a vibrant part of culinary traditions and cherished memories since 1925. Our commitment to authenticity and superior craftsmanship has been our guiding principle for nearly a century.

Your Role:

As a Key Holder, you play a vital role in our leadership team. Your primary responsibility is to assist the store in achieving excellence in sales, customer service, and operational efficiency. As a results-oriented leader, you are passionate about sales and dedicated to mentoring our sales associates to excel in customer service and product knowledge. You strive to create memorable brand experiences for our customers and celebrate outstanding team achievements.

Daily Responsibilities:

Leadership:

  • Drive business performance by maximizing daily sales objectives and productivity targets while enhancing KPIs through active coaching on the sales floor.
  • Exhibit a proven track record of success in sales and KPI achievement, influencing team success.
  • Foster effective partnerships with team members, Store Manager, and corporate partners through consistent communication and teamwork.

Sales and Service:

  • Model company sales expectations and cultivate customer loyalty through proactive engagement.
  • Enhance customer experiences by sharing your expertise in cooking, baking, and entertaining.
  • Utilize training resources to educate yourself and your team on products, improving sales skills and achieving business objectives.

Operations:

  • Conduct essential operational tasks, including cash handling, reporting, price adjustments, and merchandise management.
  • Maintain visual standards, merchandising practices, and inventory control.
  • Follow plans and act with urgency to adapt to changing priorities and business demands.

Qualifications:

  • Minimum of one year of supervisory experience.
  • Ability to remain mobile on the sales floor for extended periods.
  • Capability to lift and move medium to large items, up to 25 lbs.
  • Flexible scheduling availability to meet business needs, including evenings, weekends, and holidays.

Preferred Qualifications:

  • Genuine passion for cooking, baking, and entertaining.
  • Experience in specialty retail.

Why Join Us:

Our mission is to inspire and empower individuals to find joy in cooking. We believe in a culture of passion, hard work, and fun, and we encourage our associates to stretch their potential. Joining Le Creuset means becoming part of a dynamic team focused on innovation and collaboration.

Benefits:

  • Significant growth opportunities.
  • Work-life balance with resources to support both personal and professional commitments.

EEO Statement:

Le Creuset of America is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, sex (including gender identity, expression, orientation, or pregnancy), religion, marital status, national origin, genetic information, disability, or veteran status, and any other classification protected by law.

Skills:

  • Dedication: Committed to tasks with integrity.
  • Impact: Motivated to contribute to project success.
  • Flexibility: Thrives in a self-directed environment.