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Elite Client Relations Specialist

2 months ago

Dallas Texas, United States Nuovo Photography Full time

At Nuovo Photography, we pride ourselves on being more than just a photography studio; we are a thriving community committed to building meaningful connections and surpassing expectations. Our creative team is dedicated to innovation, consistently striving to deliver extraordinary experiences for our clients. We excel in transforming standard interactions into memorable moments, crafting stories that resonate and leave a profound impact.

With an unwavering commitment to client satisfaction and exceeding sales objectives, we aim to not only meet but also surpass the aspirations and needs of every client.

We are on the lookout for a talented and seasoned Elite Client Relations Specialist to join our photography studio.

Position Title: Elite Client Relations Specialist

Key Responsibilities:
  • Client Engagement and Relationship Development:
    • Build and nurture strong, trust-based relationships with clients through tailored interactions, understanding their distinct preferences and expectations.
    • Act as the primary contact for clients, addressing inquiries, providing guidance, and offering personalized solutions to fulfill their needs.
  • Exclusive Service Provision:
    • Deliver a premium experience to Nuovo clients, offering concierge-style services such as private consultations and customized photography sessions designed to their tastes and preferences.
    • Exhibit expert knowledge of our photography services, including studio offerings, packages, and customization options, to provide informed recommendations and advice.
  • Client Experience Enhancement:
    • Anticipate and exceed the evolving needs of clients, proactively presenting innovative solutions and upscale experiences to enrich their overall photography studio journey.
    • Collaborate closely with clients to identify their unique needs and desires, offering tailored solutions and personalized recommendations to meet their expectations.
  • Upselling and Revenue Generation:
    • Identify opportunities for upselling additional photography services, products, or packages to clients, maximizing revenue and profitability for the studio.
    • Manage high-value transactions with precision and attention to detail, ensuring a seamless and secure process for luxury purchases or investments.
  • Client Loyalty:
    • Continuously evaluate client satisfaction and feedback, seeking opportunities for enhancement and refinement of services to elevate the overall luxury client experience.
Requirements:
  • Demonstrated experience (3+ years) in luxury client relationship management, ideally within the sales, hospitality, or luxury retail sectors.
  • Outstanding interpersonal and communication skills, with the ability to establish rapport and trust with clientele.
  • Strong sales acumen and negotiation skills, with a proven track record of driving revenue growth and achieving sales targets.
  • Exceptional attention to detail and organizational skills, with the capability to manage multiple client accounts and projects simultaneously.
  • Proficiency in Mac iOS systems.
  • A passion for photography, art, and lifestyle trends.
  • Willingness to work evenings and weekends.
Benefits:
  • Competitive commission-based salary, with the potential for high earnings;
  • Complimentary Nuovo photography sessions and beauty services;
  • Comprehensive full-time employer benefits, including a complete Group Insurance Benefits Package, covering life, dental, disability, and spousal.

If you are a dynamic and results-oriented professional with a passion for delivering exceptional service to luxury clientele, we invite you to consider joining our team and contributing to our commitment to excellence in photography studio experiences.

Nuovo Photography values diversity and is an equal opportunity employer. We encourage individuals from all backgrounds and experiences to apply.