Client Support Specialist

6 days ago


Nampa, Idaho, United States Wickstrom Plumbing, Heating, Cooling Full time
Job Summary

We are seeking a highly motivated and organized Customer Service Representative to join our team at Wickstrom Plumbing, Heating, Cooling. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to all customer inquiries and messages in a timely and professional manner.
  • Schedule and coordinate service calls with our technicians using our dispatch system.
  • Communicate with customers regarding job status, updates, and completion.
  • Maintain accurate and up-to-date customer information and service agreements within our system.
  • Follow up with customers to ensure satisfaction and resolve any issues.
  • Make outbound calls to customers to confirm appointments and provide updates.
Requirements
  • Leadership and customer service skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong communication and reporting skills.
  • Adherence to company values and policies.
  • Ability to meet or exceed assigned goals and objectives.
  • Desire for continued skill development and learning.
Benefits
  • Competitive hourly rate of $20.00 per hour.
  • 401(k) matching and profit sharing.
  • Dental and vision insurance.
  • Flexible schedule and paid time off.
  • Paid training and parental leave.
Work Environment

This is a full-time position working in our office. We offer a dynamic and supportive work environment with opportunities for growth and development.



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