Client Relations Specialist

2 months ago

Lynnwood, Washington, United States Swickard Auto Group Full time

Position Type:

Full-time

Role Overview:

No prior experience in the automotive sector is necessary for this position. We are looking for candidates from diverse professional backgrounds. Relevant fields include hospitality, customer service, retail, and more.

Your Impact:

As a Sales/Client Advisor, you will contribute to a team dedicated to providing exceptional service and ensuring that every client enjoys a remarkable experience, fostering customer loyalty. Your efforts will play a crucial role in establishing our reputation as the preferred destination for vehicle purchases and leases.

Key Responsibilities:

  • Exhibit a high level of hospitality, characterized by kindness, optimism, and integrity.
  • Engage effectively with clients through various communication channels.
  • Promptly address all incoming sales inquiries with professionalism.
  • Build and maintain strong relationships with customers.
  • Manage a customer database to encourage repeat business and enhance satisfaction.
  • Assist clients in selecting the right vehicle while staying informed about new products and features.
  • Demonstrate vehicles by explaining their features and taking clients on test drives.
  • Learn to navigate objections, negotiate pricing, and close sales in line with company standards.
  • Proactively seek out potential customers.
  • Participate in product and sales training as required.
  • Deliver unparalleled customer service and prioritize client satisfaction.
  • Maintain a high Customer Satisfaction Index (CSI) score.
Essential Skills:
  • Effective time management to achieve and surpass targets.
  • Prior customer service experience is essential; dealership experience is advantageous.
  • Friendly and outgoing demeanor, particularly in negotiations.
  • Exceptional communication skills focused on customer needs.
  • A valid driver's license and reliable transportation are required.
About Swickard Auto Group:
  • Founded in 2014, we have established ourselves as a leader in luxury automotive brands.
  • With over 2,000 employees across multiple locations, we continue to expand.
  • Recognized as one of the fastest-growing auto groups, we pride ourselves on our team-oriented culture.
  • We view ourselves as a hospitality company within the automotive industry.
Benefits:
  • Continuous training and support for professional growth.
  • Commitment to diversity and inclusion in the workplace.
  • Comprehensive benefits package including medical, dental, vision, and more.
Compensation:

Salary range: $34,320 - $120,000 per year (based on commission).

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