Enterprise Applications Specialist

3 weeks ago


Anchorage, Alaska, United States GCI Communication Corp Full time
Job Summary

As an Applications Engineer I at GCI Communication Corp, you will be responsible for providing technical support, creating, designing, and testing applications for the company's enterprise-wide systems. This is an entry-level position within the Applications Engineering discipline, and you will have the opportunity to work with a variety of systems, including Oracle E-Business Suites, Metasolv, Oracle HCM, Oracle EPM, Cherwell, and Numeri Track.

Key Responsibilities

Provide technical support for enterprise-wide systems

Create, design, and test applications for the company's enterprise-wide systems

Analyze, test, and implement system modifications, configuration, and vendor patches

Analyze, test, and implement solutions to remediate Incidents and Requests

Analyze and tune system performance

Determine on-going needs for hardware and software upgrades

Create and maintain systems documentation

Perform root cause analysis of production problems and develop both long-term and short-term solutions

Participate in project requirements gathering, design, development, and implementation phases as system subject matter expert

Provide user training for the system(s)

Function as primary IT resource in testing and implementing system changes related to changes in company business processes and responsible for maintaining productive vendor relationships

Resolve outstanding production issues that stem from faults in vendor system

Ensure vendor compliance with service level agreements

Responsible for application performance management

Monitor performance and availability of applications

Manage end-to-end quality user experience

Work with responsible parties to identify and resolve root cause issues

Produce metrics and scorecards

Requirements

High school diploma or equivalent

Bachelor's degree in computer technologies, information technology/systems or related field

Minimum of one (1) year of experience in IT environment or supporting enterprise data management systems, or relevant field

Cherwell Development with API Integration experience

Telecommunications experience

Other telecom industry or job-specific certifications

Working Conditions

Work is primarily sedentary, requiring daily routine computer usage

Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment

Ability to accurately communicate information and ideas to others effectively

Physical agility and effort sufficient to perform job duties safely and effectively

Ability to make valid judgments and decisions

Available to work additional time on weekends, holidays, before or after normal work hours when necessary

Must work well in a team environment and be able to work with a diverse group of people and customers

Virtual workers must comply with remote work policies and agreements

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