Head Waiter

3 weeks ago

Miami FL USA, United States Maü Miami Full time
Job Summary

We are seeking a highly skilled and experienced Head Waiter to join our team at Maø Miami. As a key member of our service team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable dining experience.

Key Responsibilities
  • Supervise and coordinate the activities of the waitstaff, ensuring that service standards are met and guests are satisfied.
  • Provide guidance and support to waitstaff, assisting with guest inquiries and resolving any issues that may arise.
  • Oversee the seating of guests, ensuring that tables are properly set up and that guests are seated in a timely manner.
  • Take orders and serve food and beverages to guests when necessary, maintaining a high level of professionalism and attention to detail.
  • Monitor the dining room atmosphere and ensure that guests are comfortable and satisfied with their experience.
  • Collaborate with kitchen staff to ensure that food is prepared and served in a timely manner, and that special requests or dietary restrictions are accommodated.
  • Handle guest complaints or concerns with professionalism and courtesy, taking appropriate action to resolve any issues.
  • Uphold Maø Miami brand image and values through your demeanor, appearance, and interactions with guests and team members.
Requirements
  • Previous experience in a supervisory role in a restaurant or hospitality setting.
  • Strong leadership and communication skills.
  • Excellent customer service skills, with a focus on guest satisfaction.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Knowledge of food and beverage service procedures and standards.
  • Flexibility to work evenings, weekends, and holidays as needed.
Benefits
  • Employee discounts on meals and beverages.
  • Opportunities for growth and advancement within the Maø Miami family.
  • A supportive and inclusive work environment where your contributions are valued and recognized.

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