Housekeeping Lead

2 days ago


Oceanside, California, United States Travel + Leisure Full time
About the Role

We are seeking a highly skilled and experienced Housekeeping Lead to join our team at Club Wyndham Oceanside Pier Resort. As a key member of our housekeeping team, you will be responsible for ensuring that our resort units are cleaned to the highest standards, while maintaining a positive guest experience.

Key Responsibilities
  • Clean and maintain resort units, including sleeping quarters, kitchens, bathrooms, and living rooms
  • Maintain and adhere to housekeeping detail standards
  • Clean, vacuum, dust, and sanitize bathrooms, kitchens, and lobbies
  • Make beds and replenish supplies as needed
  • Sort, count, fold, mark, or carry linens
  • Observe precautions required to protect resort guests and guest property, and report damage, theft, and found articles to supervisors
  • Maintain positive customer and associate relationships
  • Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction
  • Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up
What We Offer

We offer a comprehensive benefits package, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, and holidays. We also offer a 401k plan with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, and employee assistance program.

Requirements
  • Ability to work in a fast-paced environment
  • Strong ability to communicate effectively with employees, guests, and owners
  • Possess ability to work independently and follow instructions
  • Professional appearance and positive, can-do attitude with team focus
  • Ability to lift 50 pounds

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