Retail Store Operations Manager
5 days ago
About the Role
As a key member of our team, you will be responsible for leading our store's merchandising and customer service initiatives. You will oversee the execution of visual merchandising standards, ensure a well-recovered selling floor, and maintain accurate product levels. Additionally, you will coach and train associates to achieve daily performance goals.
Key Responsibilities:
- Execute store merchandising standards and maintain a well-recovered selling floor
- Catch and correct errors in pricing, signage, and ticketing procedures
- Coach, teach, and train merchandising associates to execute company merchandising direction
- Support the training of associates on merchandising standards, product knowledge, and tools
- Partner with the Operations team on merchandising incoming product
All Supervisors at Kohl's are expected to:
- Lead with integrity, honesty, and foster teamwork in an engaged and inclusive culture
- Exercise good judgment and take appropriate action as needed
- Model, guide, and provide direction to associates
- Demonstrate and coach a customer service mindset, including anticipating customer needs and resolving issues
- Meet or exceed individual goals (e.g., productivity, credit, loyalty)
- Support strong operational standards, shortage mitigation, and merchandising presentation
- Prevent loss by educating associates, monitoring daily store activity, and maintaining product protection standards
- Use key performance indicators (KPIs) to make informed business decisions
- Accomplish multiple tasks within established timeframes
What You'll Do:
- Ensure a clean and organized store environment
- Recover sales floor merchandise and re-merchandise as needed
- Maintain accurate inventory levels and perform stockroom organization
- Train associates on new products, services, and processes
Your Skills:
- Must be at least 18 years of age or older
- Strong verbal and written communication skills
- Flexible availability, including days, nights, weekends, and holidays
We offer a competitive salary range of $22.25 - $34.50 per hour.
Kohl's offers a variety of benefits to its associates, including WORK LIFE BALANCE, HEALTH & WELLNESS, SAVINGS & RETIREMENT BENEFITS, INSURANCE PROGRAMS, and LIFE EVENTS benefits.
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