Retail Store Operations Manager

5 days ago


Chula Vista, California, United States Kohl's Full time

About the Role

As a key member of our team, you will be responsible for leading our store's merchandising and customer service initiatives. You will oversee the execution of visual merchandising standards, ensure a well-recovered selling floor, and maintain accurate product levels. Additionally, you will coach and train associates to achieve daily performance goals.

Key Responsibilities:

  • Execute store merchandising standards and maintain a well-recovered selling floor
  • Catch and correct errors in pricing, signage, and ticketing procedures
  • Coach, teach, and train merchandising associates to execute company merchandising direction
  • Support the training of associates on merchandising standards, product knowledge, and tools
  • Partner with the Operations team on merchandising incoming product

All Supervisors at Kohl's are expected to:

  • Lead with integrity, honesty, and foster teamwork in an engaged and inclusive culture
  • Exercise good judgment and take appropriate action as needed
  • Model, guide, and provide direction to associates
  • Demonstrate and coach a customer service mindset, including anticipating customer needs and resolving issues
  • Meet or exceed individual goals (e.g., productivity, credit, loyalty)
  • Support strong operational standards, shortage mitigation, and merchandising presentation
  • Prevent loss by educating associates, monitoring daily store activity, and maintaining product protection standards
  • Use key performance indicators (KPIs) to make informed business decisions
  • Accomplish multiple tasks within established timeframes

What You'll Do:

  • Ensure a clean and organized store environment
  • Recover sales floor merchandise and re-merchandise as needed
  • Maintain accurate inventory levels and perform stockroom organization
  • Train associates on new products, services, and processes

Your Skills:

  • Must be at least 18 years of age or older
  • Strong verbal and written communication skills
  • Flexible availability, including days, nights, weekends, and holidays

We offer a competitive salary range of $22.25 - $34.50 per hour.

Kohl's offers a variety of benefits to its associates, including WORK LIFE BALANCE, HEALTH & WELLNESS, SAVINGS & RETIREMENT BENEFITS, INSURANCE PROGRAMS, and LIFE EVENTS benefits.



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