Customer Service Representative

4 weeks ago


Madison, Wisconsin, United States 5by5dev Full time
About the Role

At 5by5dev, we're seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our Branch Administration team, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective responses to client inquiries, ensuring a high level of customer satisfaction.
  • Coordinate with branch staff and clients to set up client/referral source evaluation, delivery, and repair appointments.
  • Assist in the completion of work orders, including verification of client information, equipment detail entry, and eligibility for funding.
  • Perform data entry of all pertinent information, including scanning documentation received, and filing documents and folders.
  • Assist with physical inventory at the direction of branch leadership.
  • Provide clerical support for the preparation of inventory documentation.
  • Stay up-to-date with continuing education related to job duties, including NSM's current and/or new policies and procedures.
  • Perform any directly-related job duties as assigned by branch leadership.
Requirements
  • High School Diploma or G.E.D.
  • Excellent communication and organizational skills.
  • Proficiency in computer software and systems.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong customer service skills and a focus on client satisfaction.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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