Team Lead

4 days ago


Chico, California, United States LULUS FASHION LOUNGE LLC Full time

At Lulus Fashion Lounge LLC, we are committed to delivering exceptional customer experiences through our team of dedicated and passionate customer service professionals. We are seeking a highly skilled and experienced Customer Service Team Lead to join our team and lead our customer service agents to deliver outstanding results.

The ideal candidate will have strong leadership and communication skills, with the ability to motivate and empower their team members to achieve exceptional customer satisfaction. They will be responsible for delegating tasks, providing coaching and feedback, and maintaining a positive and productive work environment.

This role is perfect for someone who is passionate about delivering exceptional customer service and has experience leading teams in a fast-paced environment. If you are a strong communicator, a strategic thinker, and a team player, we encourage you to apply for this challenging and rewarding position.

Key Responsibilities:

  • Lead a team of customer service agents to provide exceptional customer experiences
  • Delegating tasks and providing coaching and feedback to team members
  • Maintain a positive and productive work environment
  • Collaborate with other departments to resolve customer issues
  • Develop and implement training programs to improve customer service skills
  • Conduct performance reviews and provide constructive feedback to team members

Requirements:

  • High school diploma or equivalent required
  • 1 year of relevant experience in leading teams
  • Strong communication and leadership skills
  • Ability to motivate and empower team members
  • Experience working in a call center environment preferred

What We Offer:

  • Competitive salary range: $18.25 - $20.50 per hour
  • Bonuses and incentives for meeting performance goals
  • Opportunities for career growth and advancement
  • A fun and dynamic work environment
  • Recognition and rewards for outstanding performance

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