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Parts Technician I

2 months ago

Rochester, New York, United States Mancon Full time
Job Overview:
As a Parts Technician I, you will play a crucial role in supporting our operations by providing essential counter service to our team members who require parts and equipment for their tasks. Your responsibilities will include assisting with inventory management, performing data entry in our inventory systems, and delivering exceptional customer service. Occasionally, you may be required to operate a company vehicle to collect parts.

Key Responsibilities:
  • Customer Service: Deliver high-quality service by:
    • Paying close attention to detail.
    • Familiarizing yourself with and adhering to company policies and procedures.
    • Welcoming and assisting customers effectively.
    • Reviewing requisition forms for completeness and accuracy.
    • Providing information on parts availability.
    • Asking pertinent questions to ensure the correct parts are identified and supplied.
    • Notifying customers when requested parts are ready for pickup.
  • Parts Collection: Responsibilities include:
    • Driving to designated locations to procure parts.
    • Presenting necessary documentation to vendors.
    • Verifying invoices for accuracy upon receipt.
    • Returning items to the company location promptly.
  • Data Management: Assist with:
    • Generating invoices for customer requisitions.
    • Entering vendor receiving documents into the inventory system.
  • Inventory Oversight: Participate in:
    • Conducting weekly inventory cycle counts.
    • Participating in comprehensive inventory assessments.
  • Additional Duties: Include:
    • Following guidelines for vehicle and equipment upkeep.
    • Providing emergency support as needed.
    • Traveling to various locations for parts collection.
    • Assisting with inventory research projects.
    • Engaging in ongoing training programs.
    • Supporting supervisory tasks as assigned.

Qualifications:
  • Minimum of 1 year of computer experience.
  • Availability for 24-hour support.
  • Valid Driver's License with at least two years of driving experience.
  • 1 year of experience with automotive or heavy-duty truck parts.

Physical Requirements:
This position involves medium work, requiring the ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Work is primarily conducted in an office environment, with some tasks performed in storerooms and warehouses that may have varying temperatures and conditions.

Background Checks:
Applicants may be subject to credit, criminal, DMV, and other checks as required.

Company Overview:
MANCON is a leading provider of personnel, material support, and logistics services to government and private sectors across the nation. We pride ourselves on our diverse workforce and our commitment to delivering exceptional services in various fields, including professional, administrative, industrial, and training support. At MANCON, we are dedicated to fostering an inclusive environment and are proud to be an Equal Opportunity Employer.