Customer Service Representative

4 weeks ago

Dallas, Texas, United States Sysco Full time
Job Summary

As a Customer Service Representative at Sysco, you will play a crucial role in maintaining and increasing market share by satisfying existing and new customer needs and meeting management/department objectives. You will coordinate customer service with all departments within the organization, developing a close working relationship with customers and all coordinating departments.

Key Responsibilities
  • Identify and Satisfy Customer Needs: Effectively identify customer and department needs and satisfy them to the highest standard.
  • Maintain and Develop Customer Base: Maintain and develop assigned customer base to drive sales growth and customer satisfaction.
  • Product Knowledge: Develop a working knowledge of all products and categories to drive penetration of existing accounts.
  • Team Collaboration: Cross-train and foster solid working relationships within the department and with other departments.
  • Order Processing: Input orders into the computer system and manage daily tasks and reports related to order processing, shipments, deliveries, and customer needs.
  • Sales and Profit Objectives: Support company sales and gross profit projections and goals as needed.
  • Operational Procedures: Adhere to operational procedures and attend meetings as scheduled.
  • Continuous Learning: Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.
Requirements
  • Education: High school diploma or general education degree (GED).
  • Experience: One (1) year minimum experience in sales and/or customer service position preferred.
  • Skills: Working knowledge of MS Office (Word, Excel, and Outlook), strong numeric and alpha-numeric data entry skills, and proven ability to communicate effectively in a positive manner both verbally and in writing.
Work Environment

The work environment is moderately loud, and the physical demands of the job include sitting for extended periods, performing repetitive movement, and lifting up to 25 pounds.

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