Automotive Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys.
Key Responsibilities:
Provide exceptional customer service and engagement through phone, in-store, and online interactions.
Assist customers with scheduling appointments, answering questions, and resolving issues in a timely and professional manner.
Participate in various aspects of customer care, including work order management, register transactions, and facility maintenance.
Follow all policies and procedures related to cash, credit, check, refund, and return policies.
Conduct routine express automotive services, including tire mounting, balancing, rotations, and repair, as well as oil changes, fluid top-offs, lubrications, filter and bulb replacement, and more.
Implement and execute safety procedures to ensure a safe and healthy work environment.
Collaborate with management to achieve business objectives and provide excellent customer service.
Maintain a safe and organized work environment, adhering to all company policies and procedures.
Requirements:
High school diploma or equivalent required.
Valid driver's license and one year of related experience in the automotive service environment.
Strong verbal communication skills and ability to work effectively in a team environment.
Ability to work days, nights, weekends, and holidays as needed.
Benefits:
Competitive hourly rate plus commission.
Medical, dental, and vision benefits.
Ability to enroll in a retirement plan.
PTO and other benefits.
About Us:
Pep Boys is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a safe and inclusive work environment for all employees and customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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