Healthcare Coordinator Specialist

3 weeks ago


West Islip, New York, United States Catholic Health Service Full time
About the Role
Catholic Health Service is seeking a skilled Patient Navigator to join our team. As a Patient Navigator, you will play a vital role in coordinating patient experiences within our healthcare system.

In this position, you will work collaboratively with our Bariatric Coordinator to navigate patients' pathways pre-operative and post-operative bariatric surgery. Your primary focus will be on scheduling patients' visits with required specialists/testing to maintain the flow of pre-operative surgery clearances and continuing communication via call backs with pre and post-operative patients to ensure consistent follow-up in line with GSHMC guidelines and MBSAQIP standards.

You will be responsible for maintaining clinic schedules, providing timely referral/authorizations for testing, surgeries, and clinic visits. Additionally, you will need to answer dedicated phone lines in a timely manner, document communication, and reconcile patient charges. Furthermore, you will educate and connect patients with primary care usage, overall wellness, and community services.

Key Responsibilities
• Connect patients to available services, such as primary care providers, specialists, and community health resources
• Contact patients over the phone to assist in setting up appointments at CHS and provide reminder phone calls prior to every appointment
• Provide navigation for patients by addressing any logistic barriers, scheduling complications, etc., that would prevent a patient from showing up at their appointment
• Verify insurance eligibility and benefits within 24 hours of call
• Authorization of visits/testing/medications/surgeries
• Coordinate care between providers, including scheduling and attending appointments with patients
• Provide emotional support and assistance to patients throughout the healthcare process
• Maintain regular communication with patients' providers through clinical messages in EPIC and via emails, phone calls, and case review meetings
• Document every intervention into the appropriate electronic medical record (EPIC, etc.)
• Work with medical interpreters to reach patients of other languages
• Produce mid-year and end-of-year reports on program activities compiling data from databases and writing up case examples.

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