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Housekeeping Department Manager

2 weeks ago


San Antonio, Texas, United States Westin San Antonio North Full time

About The Westin San Antonio North

Located in the heart of Texas, our hotel offers a unique blend of luxury and Southern charm. With its 19-story structure overlooking the rolling Texas Hill Country, our hotel provides easy access to many exciting attractions, including the historic Alamo, SeaWorld San Antonio, the River Walk, and Fiesta Texas.

We are dedicated to building a diverse and inclusive workplace, where every associate feels valued and supported. Our comprehensive benefit program offers choices for your physical, mental, and financial wellness, creating value in your most important investment - you.

Job Responsibilities

The Assistant Director of Housekeeping is responsible for leading the Housekeeping Department, ensuring that guest rooms and public spaces are cleaned and maintained to meet client and HEI standards. This role requires strong leadership skills to motivate and develop staff, as well as effective communication skills to provide clear direction to team members.

Key Accountabilities

  • Oversee daily operations of the Housekeeping Department, including cleaning and maintaining guest rooms and public spaces
  • Develop and implement strategies to improve department performance and guest satisfaction
  • Provide training and development opportunities for staff to enhance their skills and knowledge
  • Ensure compliance with HEI standards and policies, as well as regulatory requirements
  • Collaborate with other departments to achieve common goals and objectives

Requirements

  • 2 years of housekeeping experience, preferably in a comparable hotel
  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
  • Leadership skills to motivate and develop staff and ensure accomplishment of goals
  • Written communication skills to be concise, well-organized, complete, and clear
  • Ability to work effectively under time constraints and deadlines
  • Effective verbal and written communication skills to adapt to different audiences

Benefits

We offer a competitive medical and dental program through Anthem Blue Cross Blue Shield, as well as vision insurance through EyeMed. Our vacation, sick, and holiday programs allow you to rejuvenate with time off. For your financial wellness, we provide supplemental, spousal, and child life insurance, short-term and long-term disability plans, and a 401(k) savings plan with matching funds.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.