Optical Care Specialist

2 days ago


Fall River, Massachusetts, United States EssilorLuxottica Full time
Job Summary

As an Eye Care Advisor at EssilorLuxottica, you will play a critical role in delivering exceptional patient care and ensuring the highest quality optometric services.

Key Responsibilities

Greet customers promptly and provide a warm welcome.
Explain all required paperwork, tests, products, and services to patients.
Review prescriptions and patient information carefully, identifying special needs and consulting with Optician, Managing Doctor, or Retail Management when necessary.
Show patience and courtesy to indecisive or difficult customers and patients.
Perform work accurately and thoroughly despite time pressure and customer volume.
Identify situations involving unsatisfied customers and act quickly for resolution.

Requirements

High School graduate or equivalent.
Strong customer service skills (internal and external).
Knowledge of current fashion trends.
Strong communicator and listener.
Problem-solving ability.
Familiarity with cash register, computers, and calculators.
Organization skills.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.

Preferred Qualifications

Previous experience in customer service, retail, and/or optical.
Strong interpersonal skills.

EssilorLuxottica offers a competitive compensation package, including a first-class total rewards package, which includes health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer and welcome applications from all qualified candidates.

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