Service Titan Dispatcher

3 days ago


Englewood, Colorado, United States PrideStaff Full time
Job Summary

We are seeking an experienced Dispatcher - Client Service Representative to join our team at PrideStaff. As a key member of our operations team, you will be responsible for managing our dispatch board, scheduling technicians, and providing exceptional customer service.

Key Responsibilities
  • Manage dispatch board for all technicians using Service Titan.
  • Schedule technicians for optimal customer service through Service Titan.
  • Proactively address customer needs using Service Titan.
  • Act as a liaison between tech and customer, and tech and management.
  • Post technician schedule at least 7 days in advance.
  • Report technician attendance and performance issues to management.
  • Monitor voicemail and return customer calls.
  • Ensure all jobs are dispatched by end of day, including direct communication to technicians.
  • Perform other administrative tasks as assigned.
Requirements
  • Ability to accurately diagnose needs in order to dispatch appropriate technicians.
  • Perform administrative tasks as needed.
  • Minimum of 6 months recent Dispatch and Customer Service experience.
  • Ability to communicate fluently in English (written and verbal).
  • Previous experience with Service Titan.
Benefits
  • Medical, Rx, and Wellness Benefits
  • Dental and Vision Plan Options
  • Short-term Disability
  • 401(k) Retirement Plan
  • Holiday Pay
  • Sick Pay


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