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Store Management Associate

2 months ago

Champion Heights, Ohio, United States Vail Resorts Full time
Job Overview

Embark on an Unforgettable Journey

Join us in the majestic mountains Whether you are experiencing snow for the first time or have a lifelong passion for skiing, becoming part of our team means exploring (or re-exploring) your love for the outdoors while forging lasting relationships with colleagues and guests from around the globe.

With over 40 resorts spanning three continents, you have the opportunity to join our team for a season or build a lasting career. From your first day, you will enjoy some of the highest compensation rates in the industry, complimentary Epic pass(es), free ski and snowboard lessons, a 40% discount on retail items, and the chance to grow through Epic Service - our premier training and development program, along with wellness benefits to support your success.

Applications for year-round positions are reviewed continuously. Applications will be accepted until the position is filled.

Employee Benefits

  • Ski/Mountain Perks: Free passes for employees, discounted lift tickets for friends and family, and complimentary ski lessons.
  • Additional employee discounts on lodging, dining, equipment, and mountain transportation.
  • 401(k) Retirement Plan.
  • Employee Assistance Program.
  • Outstanding training and professional development opportunities.
  • Referral Program.

Full-time roles are eligible for the above benefits, plus:

  • Health Insurance options including Medical, Dental, and Vision plans (for eligible seasonal employees after working a specified number of hours).
  • Free ski passes for dependents.
  • Critical Illness and Accident insurance plans.

Position Summary:

At Vail Resorts, exceptional service is at the core of our mission, and our retail staff exemplifies this commitment. As a key member of our Retail Management team, you will provide top-tier customer service and operational support, representing our brand and culture within our retail locations, ready to assist customers with inquiries and deliver premium products.

Key Responsibilities:

  • Oversee and maintain the rental fleet, including tuning, inventory management, overdue rental recovery, and end-of-season fleet retirement.
  • Manage daily equipment dispatch and rental returns.
  • Assist customers with advance rental reservations and walk-in requests.
  • Guide customers in proper ski boot fitting and ski binding functionality.
  • Complete all necessary training and certification for ski binding manufacturers, ensuring compliance among rental staff.
  • Support daily store operations, monitor sales performance, and manage scheduling and payroll; act as the manager in the absence of the Store Manager.
  • Maintain records for performance metrics, sales, inventory control, and rental KPIs.
  • Assist in hiring and training employees on various systems and guest service techniques.
  • Provide constructive feedback to team members and recognize outstanding performance.
  • Stay informed about product knowledge and deliver excellent customer service.
  • Engage in leadership discussions to provide insights on store performance and improvement opportunities.
  • Perform additional duties as assigned, including areas such as retail merchandising and inventory management.

Qualifications:

  • High School Diploma or GED; business training or education preferred.
  • 1-3 years of supervisory experience in retail; experience in the ski industry is a plus.
  • Ability to thrive in a fast-paced retail environment and manage multiple customer interactions.
  • Willingness to work a flexible schedule, including evenings, holidays, and weekends.
  • Fluency in English is required.

The expected pay range is $25.00. Individual compensation will be determined based on various factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.