IT Support Specialist

1 month ago


Baltimore Maryland, United States BC Tech Pro Full time
BC Tech Pro is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to clients with a variety of technology-based products. Your duties will include performing basic and moderately complex troubleshooting and repair activities, providing support to client-identified VIPs, and responding to change management requests. You will also be responsible for performing Install/Move/Add or Change (IMAC) activities, displaying outstanding technical and professional services skills, and meeting established customer service satisfaction levels. If you have a strong background in technical support and are looking for a challenging role, we encourage you to apply.

**Key Responsibilities:**

* Perform basic and moderately complex troubleshooting and repair activities
* Provide support to client-identified VIPs
* Respond to change management requests
* Perform IMAC activities
* Display outstanding technical and professional services skills
* Meet established customer service satisfaction levels

**Requirements:**

* Strong background in technical support
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong attention to detail

**What We Offer:**

* Competitive pay starting at $23 per hour
* Comprehensive benefits package
* Opportunities for professional growth and development

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

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