Customer Service Lead

6 days ago


South Portland, Maine, United States Hannaford Supermarkets Full time
Job Overview

Hannaford Supermarkets is a leader in the grocery industry, dedicated to providing excellent customer service and high-quality products. We are seeking a Customer Service Lead to join our team and contribute to our mission of delivering exceptional shopping experiences.

About the Role

This is a challenging and rewarding role that requires strong leadership and communication skills. As a Customer Service Lead, you will be responsible for overseeing the front-end operations of our store, including managing cashiers, baggers, and other associates. You will also be responsible for ensuring that customers receive prompt and courteous service, resolving any issues or complaints in a professional and efficient manner.

Key Responsibilities

* Oversee the front-end operations of the store, including managing cashiers, baggers, and other associates
* Ensure that customers receive prompt and courteous service, resolving any issues or complaints in a professional and efficient manner
* Develop and implement strategies to improve customer satisfaction and loyalty
* Monitor and maintain a clean and safe store environment, adhering to company standards and regulations
* Collaborate with other department managers to achieve business objectives and improve overall store performance

Requirements

* High school diploma or equivalent required; associate's or bachelor's degree preferred
* 2+ years of experience in retail management, customer service, or a related field
* Excellent leadership and communication skills
* Ability to work effectively in a fast-paced environment and adapt to changing priorities
* Strong problem-solving and analytical skills
* Physical ability to stand for long periods, lift up to 50 pounds, and maneuver around the store as needed

What We Offer

* Competitive hourly rate: $17.35-$24.75
* Opportunities for career advancement and professional growth
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) plan with company match
* Paid time off and holidays

Equal Opportunity Employer

Hannaford Supermarkets is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.
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