Event Technology Support Specialist
3 weeks ago
At Smart City Networks, Limited Partnership, we are seeking an experienced Event Technology Support Specialist to join our team. As a key member of our support staff, you will be responsible for delivering exceptional customer service while ensuring the seamless execution of technology services for our clients.
**Company Overview:**
Smart City Networks has been a leading provider of telecommunication services for convention centers and meeting facilities for over 30 years. With a strong commitment to innovation and customer satisfaction, we have established ourselves as a trusted partner for Fortune 500 companies and major tradeshow organizers.
**Key Responsibilities:*
- Provide technical support for event networks, including setup, troubleshooting, and maintenance.
- Collaborate with customers to understand their needs and develop tailored solutions.
- Process sales and service requests, collect payments, and manage show site service desk activities.
- Input data, print reports, and maintain inventory of proprietary software and equipment.
- Deliver and collect equipment, work at the service desk during events, and conduct daily booth checks.
**Requirements:**
- Bachelor's degree in a related field or equivalent experience.
- Proven track record of providing excellent customer service and technical support.
- Ability to multitask, prioritize tasks, and respond to multiple interruptions.
- Strong attention to detail and organizational skills.
- Passion for technology and desire to learn in IT and telecom networking field.
**Estimated Salary:** $55,000 - $65,000 per year, depending on experience.
**Benefits:** We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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