Store Team Leader

7 days ago


Falmouth, Massachusetts, United States Fatface Corporation Full time

Are you a natural leader looking to drive team success in a fast-paced retail environment?

We are seeking an experienced Key Holder to join our Falmouth store as part of the Fatface Corporation team.

The role is ideal for individuals who thrive in customer-focused environments and have a passion for delivering exceptional service standards.

As a Key Holder, you will be responsible for leading by example, driving sales growth, and ensuring seamless day-to-day operations. You will work closely with the management team to implement strategies that exceed customer expectations and meet business KPIs.

Key Responsibilities:

  • Lead and motivate the team to achieve sales targets and deliver excellent customer experiences
  • Proactively manage performance across all business KPIs, including sales, customer satisfaction, and team engagement
  • Develop and maintain a deep understanding of the brand proposition and ensure its successful implementation in-store
  • Foster a motivating work environment by providing coaching, training, and development opportunities to team members

To succeed in this role, you will need:

  • Proven leadership experience in a customer-facing environment, preferably within a retail setting
  • Strong interpersonal, organizational, and communication skills
  • Ability to work productively in a high-pressure environment, prioritizing tasks and managing time effectively
  • Demonstrated commitment to delivering exceptional customer experiences and exceeding customer service measures

In return for your hard work and dedication, you can expect a competitive salary of $45,000 - $60,000 per annum, depending on experience, plus a range of benefits including discounts on our products and opportunities for career advancement within the company.

If you are a motivated and results-driven individual who is passionate about delivering outstanding customer experiences, we would love to hear from you



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