Customer Service Representative

6 days ago


Casa Grande, Arizona, United States Sun Life Health Full time
Job Summary

Sun Life Health is seeking a skilled Call Center Operator to provide exceptional patient care and support services. As a key member of our team, you will be responsible for answering telephone calls, scheduling appointments, and routing calls to the appropriate department or staff member.

Key Responsibilities
  • Answer multi-line telephone system calls in a timely and professional manner
  • Schedule appointments for patients and providers, ensuring efficient use of time and resources
  • Route calls to the appropriate department or staff member, prioritizing urgent matters
  • Assist staff with recording messages, verifying patient information, and maintaining confidentiality
  • Provide general information to patients, including driving directions and clinic details, while maintaining confidentiality
  • Assist with call overflow from other scheduling departments and create electronic patient charts as needed
Requirements
  • High school diploma or equivalency
  • Experience answering a multi-line telephone system
  • Computer literacy and bilingual skills (English/Spanish) preferred
What We Offer
  • Competitive salary: $16.50 per hour (dependent on experience)
  • Great company culture, work-life balance, and opportunities for growth
  • Comprehensive benefits package, including medical, dental, vision, and 403(b) retirement plan
About Us

Sun Life Health is a healthcare organization dedicated to providing exceptional patient care and community service. We value diversity, inclusion, and equal opportunity employment, and are committed to creating a positive work environment for all employees.



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