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Account Representative

2 months ago

Walpole, Massachusetts, United States Reliable Automatic Sprinkler Co., Inc. Full time
Account Representative Job Description

We are seeking a highly skilled and customer-focused Account Representative to join our team at Reliable Automatic Sprinkler Co., Inc. As an Account Representative, you will be responsible for providing exceptional customer service to internal and external customers, ensuring timely and accurate information, and resolving customer complaints in a professional and efficient manner.

Key Responsibilities:
  • Communicate effectively with customers via phone, email, and other channels
  • Process customer orders, changes, and returns in a timely and accurate manner
  • Resolve customer complaints by investigating problems, developing solutions, and making recommendations
  • Work closely with the Operations Supervisor and Sales Representatives to ensure seamless communication and collaboration
  • Review and maintain customer database to track information on account status, orders, and lead times
  • Provide timely feedback regarding service failures or customer concerns
Requirements:
  • Associates' Degree in Business and/or related field
  • 2+ years of customer service experience in the manufacturing or construction industry
  • Strong communication and interpersonal skills
  • Excellent time management ability
  • Ability to handle adversity and conflict with successful outcomes
Benefits:
  • Medical, Dental, Vision, and FSA available on the 1st of the month following your start date
  • 401k with company match available on the 1st of the month after 90 days of employment
  • Company-provided Life Insurance available on the 1st of the month after 90 days of employment
  • 2 weeks of vacation after 6 months of employment
  • 10 paid holidays, including your birthday

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.