Hotel Front Desk Representative

3 weeks ago


Antioch, Tennessee, United States Image Hotel Management Full time
Hotel Front Desk Representative

The estimated annual salary for this role is $45,000. As a Hotel Front Desk Representative with Image Hotel Management in Antioch, you will be responsible for providing exceptional guest service delivery with problem resolution ability. This includes excellent communication and phone skills, as well as the ability to process all guest check-ins, check-outs, room assignments, and room change/guest requests.

Responsibilities include answering, recording, and processing all guest calls, requests, questions, or concerns; following up to ensure each has been met to guests' satisfaction. Additionally, you will be responsible for account balancing & cash handling, understanding and upholding hotel and brand standards and expectations, and ensuring public areas are cleaned and replenished as needed.

You will also have the opportunity to gain knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs. Proficiency in Microsoft office and computer skills is required. You must be able to stand or walk for an extended period of time and move, lift, carry, push, pull, and place objects weighing up to 10 pounds.

This role requires superior customer service skills including problem solving and ability to multi-task. Strong attention to detail, good follow through, and communication skills are essential. Previous hotel or customer service experience is preferred but not required.

Benefits include Medical, Dental, and Vision Insurance for Full Time Staff, Life Insurance for Full Time Staff, 401(k) Retirement Plan, Paid Time Off, and Employee discount.

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