Hotel Guest Experience Coordinator

2 weeks ago


Antioch, Tennessee, United States Image Hotel Management Full time

As a Front Desk Agent at Image Hotel Management, you will be the face of our company, welcoming guests and providing them with exceptional service. If you have a passion for hospitality and delivering outstanding customer experiences, we encourage you to apply.

We offer a competitive salary of $55,000 - $75,000 per year, along with a range of benefits and opportunities for career growth.

Job Summary:

This is a full-time position that requires a high level of energy, enthusiasm, and commitment to delivering exceptional guest experiences. You will be responsible for managing the front desk, handling guest inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Front Desk Management: Manage the front desk, ensuring a seamless and efficient experience for guests.
  • Guest Inquiries: Respond to all guest inquiries and concerns in a timely and professional manner.
  • Issue Resolution: Identify and resolve guest complaints and issues promptly, ensuring complete satisfaction.
  • Knowledge and Skills:
    • Familiarity with hotel operations and services.
    • Excellent communication and interpersonal skills.
    • Ability to work effectively in a fast-paced environment.

Requirements:

  • Minimum 2-3 years of customer service experience.
  • Degree in Hospitality or related field.

Benefits:

  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for career advancement and professional development.


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