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Operations Manager

2 months ago

New Albany, Indiana, United States Taco Bell Full time
Job Overview

The Operations Manager is responsible for overseeing all aspects of restaurant operations, including staff management, customer satisfaction, sales, and profits. This leader has area coaches as direct reports, overseeing multiple locations. They drive excellence in day-to-day operations, train, coach, and support managers, plan and set goals, focus on problem-solving and process improvement, set standards, recognize and motivate area managers and their teams. Influence people to drive business results and franchise partnership.

The Day-to-Day

Build People Capability

  • Recruit and equip the best restaurant operators to deliver exceptional customer experiences.
  • Build a healthy and robust bench of developed and capable managers.
  • Hold Area Coaches accountable for people, customers, sales, and profit targets.
  • Lead by example - be a culture champion and live by Taco Bell principles.
  • Leverage culture and people capability to fuel brand performance.

Deliver a Consistent Customer Experience

  • Provide leadership for each manager in the market to ensure customer satisfaction.
  • Leverage customer programs to coach and improve on execution opportunities.
  • Train, coach, and hold accountable Area Coaches and Restaurant Managers for executing the Taco Bell Operating System and delivering Brand Standards, including food safety.
  • Identify and act with urgency to resolve Brand protection issues.
  • Absolutely uncompromising execution of the highest standards of occupational safety and health regulations for employee working conditions and company safety and security policy.

Grow the Brand, Sales, and Profits

  • Partner with each Manager in the market to build sales over last year's sales achievement.
  • Train and operations execution of marketing promotions.
  • Train and coach Area Coaches how to teach RGMs to use the tools and processes to improve restaurant financial results.
  • Coach to deliver restaurant profit targets in every restaurant.
  • Lead the way by working with each Area Coach in the market to deliver profit goals and meet targeted flow-thru objectives; utilize available reports to identify opportunities; encourage a top-line orientation through operational focus; ensure that correct operational procedures are followed at all times.
  • Build capability to improve problem-solving and planning skills through hands-on demonstrations.
  • Exhibit ownership working with Management to resolve chronic Repair & Maintenance issues; determine causes of excessive R&M; gather R&M issues; identify trends and take to R&M Business Partners.
Job Qualifications

Education & Experience:

  • Bachelor's degree preferred with 5-7 years experience as a proven leader in QSR or with a franchisor working with franchise operators.
  • Advanced degrees are considered in lieu of experience.
  • 3 years of Taco Bell experience is preferred, and/or 5 years of multi-unit management is mandatory.

Operational Mastery:

  • Expertise in BOH Systems, Ops Tools, and a solid understanding of restaurant P&L statements and reports.

Tech-Savvy:

  • Proficient in Scheduling, Forecasting & Projections systems.

Communication Skills:

  • Strong communicator and excellent problem solver.

Data-Driven:

  • Ability to leverage data to build capabilities and drive the right actions.

Conflict Resolution:

  • Skilled at handling and resolving conflicts effectively.

Coaching & Mentoring:

  • Outstanding at coaching, mentoring, and following up to ensure success.

***If currently employed with Yum Brands, Taco Bell Corp, KFC Corp, Pizza Hut Corp, or franchisees thereof, we request you have a release from your current employer

Job Type: Full-time

Pay: $115,000.00 - $150,000.00 per year

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Relocation assistance
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Night shift
  • On call

Language:

  • English (Required)
  • Spanish (Preferred)

License/Certification:

  • Food Safety Certification (Required)

Location:

  • New Albany, IN (Preferred)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)

Ability to Commute:

  • New Albany, IN (Required)

Ability to Relocate:

  • New Albany, IN: Relocate with an employer provided relocation package (Required)

Willingness to travel:

  • 75% (Required)